October 18, 2024

Lamu Collection

Franschhoek

OTHER

Retail Sales Assistant

We’re hiring!
We’re not just a retail brand, we’re a collection of life-long memories, exotic style, and elegant traditions.
We are looking for candidates who align with our mission to carve out a place in the world that stands out from the pack, by providing exceptional service & understated, effortless style.
Key Responsibilities:
1. In-Store Customer Service:

Greet and engage in-store customers in a friendly and approachable manner.
Assist customers in selecting products, providing styling advice, and offering personalized recommendations.
Handle customer inquiries, concerns, and returns professionally and efficiently.

2. Online Order Management:

Process online orders promptly and accurately.
Pack and prepare orders for shipping, ensuring items are carefully handled and packaged.
Coordinate with shipping partners to ensure timely and reliable order delivery.
Communicate effectively with online customers, addressing inquiries and resolving issues.

3. Sales and Upselling:

Promote products, special offers, and loyalty programs to in-store and online customers.
Suggest complementary items to enhance the shopping experience and maximize sales.

4. Visual Merchandising:

Maintain an attractive and organized store environment, including display setups and window displays.
Photograph products for online listings, ensuring accurate representation and quality visuals.

5. Stock Management:

Assist in receiving and organizing merchandise shipments, both for the store and online inventory.
Update online product listings with accurate information, pricing, and availability.
Monitor in-store and online inventory levels and communicate restocking needs.

6. Cash Handling and Online Transactions:

Process in-store customer transactions using the point-of-sale system.
Assist online customers with payment and checkout issues as needed.

7. Store Operations:

Keep the store and storage areas clean, tidy, and organized.
Collaborate with team members to achieve store and online sales goals.
Participate in staff meetings, training sessions, and learning initiatives.

8. Online Customer Engagement:

Respond to online customer inquiries and messages promptly and professionally.
Maintain a strong understanding of the boutique's online presence and customer interactions.

Qualifications and Skills:

High school diploma or equivalent (relevant education in fashion or retail is a plus).
Previous retail or customer service experience, including online order management, is preferred.
Passion for fashion and a keen sense of style.
Strong interpersonal and communication skills, both in person and online.
Comfortable with technology, including point-of-sale systems and online platforms.
Detail-oriented and organized.
Flexibility to work varied shifts, including weekends and holidays.

Please send your CV & cover letter to, amanda@lamucollection.com
Must be prepared to work weekends, commute to &/or live in Franschhoek Western Cape, South Africa.
Job Type: Permanent
Experience: