October 17, 2024

U-turn Homeless Ministries

Kenilworth

FULL TIME

Retail Operations Support & Training

Retail Operations Support & Training
Background
U-turn is a thriving non-profit that exist to give homeless people the skills to overcome homelessness. Founded in 1997, we believe in life after homelessness. We believe that every homeless individual should have access to an effective pathway that addresses their physical, spiritual and emotional needs so they can leave the streets and become a long-term productive member of society.
The position
A vacancy has arisen at U-turn for a Retail Operations Support & Training Officer. This is a full-time position based in Cape Town, reporting to the Retail Operations Manager (ROM). The role involves supporting the ROM across all operational activities and onsite training around systems and standard operating procedures.
Key areas of responsibility

Supporting the ROM across all operational activities including with new retail site growth and stock procurement.
Developing standard operating procedures and system and conducting onsite training on these to ensure all systems are functioning well.
Streamline value add reporting, monitoring of Area Managers (AM's) feedback reporting and added support mechanism to AM's
Provide oversight around work schedules, in-store promotions and updating of all master sheet data.
Support, oversight and training around daily stocktaking and feedback loops.
Point of Sale (POS) - development, training and updating of POS. Exploring options around moving selected stock over to barcoding .
Develop a simple and friendly loyalty system (working in partnership with ROM and Comms).
Doing onsite store audits with AM's 3-5 times a month and tracking process over the year.
Online marketing including managing all Facebook listed accounts with an updated master list and helping to ensure that product posting quality and standards are met, and helping to build our google ratings and making sure we are ranked and visible online.
Supporting all AM's around Champ related matters such as Champ placement or movements, and Champ discipline.

Experience and skills

Previous experience in the retail sector (essential)
Experience as a duty manager/ assistant manager or a manager in a retail setting (essential)
Ability to work unsupervised and under direction, as part of a team or as an individual and meet deadlines.
Excellent communication skills – verbal and written
Well developed interpersonal skills
Excellent organisational skills and ability to prioritise
A collaborative team player – concerned with the team success as well as individual performance
Ability to motivate, coach and develop people
Commercial awareness

Personal Attributes

Self-starter – high energy levels, able to self-direct their work to hit targets.
Enthusiastic and confident
Proactive, conscientious and accountable
Trustworthy – works with integrity
Good at problem solving and innovation
Eye for detail
Able to work respectfully with people from different backgrounds
A positive, friendly and professional attitude

Next steps
Candidates interested in this position must submit a letter of motivation and CV to recruitment@homeless.org.za. The letter of motivation should be approximately 1 page in length and include information on why you would like to work at U-turn and how you fulfil the required knowledge and skills outlined above. Applications without a letter of motivation will NOT be considered. Only shortlisted candidates will be contacted. Should you not hear from us within 2 weeks, please consider your application unsuccessful.
Job Type: Full-time
Application Question(s):