Job Opportunities in South Africa
September 12, 2024
Betway Group
Johannesburg
FULL TIME
Responsible Gambling Specialist
Kick-start your career in the online gaming world and experience the very latest in technology and innovation.
Duties include, but are not limited to:
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Gather and record data from internal systems and reports, commercial databases, and web resources to monitor and flag at risk customers
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Compiling reviews and supporting documentation on high level escalations
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Ongoing monitoring of customers, systems, processes and measures to protect vulnerable customers
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Coordinating and identifying the required intervention efforts to protect vulnerable customers
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Assist in identifying potential weaknesses and threats in internal processes; actively make recommendations for process and operational improvements.
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Ensure thorough record-keeping of data that is collected and analyzed
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Independently determine potentially harmful behaviour and act according to agreed procedures with regards to customer intervention.
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Performing checks on customers and requesting the relevant KYC documents/So W or affordability assessments in compliance with any regulatory governing bodies and based on determined customer risk level
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Identifying the need for proactive measures on customer's accounts
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Specialised handling of all RG related customer queries escalated by the support department
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Analyzing, flagging and acting on all alerts related to RG monitoring tools
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Assisting internal stakeholders with concerns and escalations as well as making informed recommendations.
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Responsible for liaising with AML, FP and Compliance Teams to align efforts on cases that require attention from multiple stakeholders
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Conducting risk assessments, along with making concerted efforts to identify potential risks beyond the scope of what is usually considered.
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Performing roles outside of the scope of your usual activities as requested by TL/Management to enhance your knowledge and skill set.
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Achieve and maintain relevant daily and monthly productivity metrics, in producing business outputs
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Achieve and maintain completion of tasks within designated SLAs assigned
- This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve business objectives.
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Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.
- Shortlisted candidates may need to complete an assessment.
This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.
Should you not hear from us within 2 weeks, please deem your application as unsuccessful.
The perfect place to work, play and grow!
We regret to inform you that this job opportunity is no longer available
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