Job Opportunities in South Africa
September 11, 2024
HotelJobs.co.za
Johannesburg
FULL TIME
Relief Travel Specialist - Leading Travel Company - Johannesburg
Kendrick Recruitment is currently seeking a dedicated and skilled Relief Travel Specialist to join a leading luxury travel company. This role is vital for maintaining high standards of guest experience and operational efficiency while demonstrating a strong commitment to sustainability and community care.
Key Responsibilities:
Key Responsibilities:
- Oversee teammates' desks during absences (sick leave, annual leave, or educational leave), managing requotes and ongoing proposals.
- Assist with brochure quotes and develop agent educational bookings/hosted educational bookings, ensuring seamless trips in collaboration with Sales.
- Implement and test new systems and procedures.
- Chase provisional bookings and follow up on dead leads during quieter periods.
- Assist in loading bookings for consultants during peak periods.
- Plan and design creative itineraries.
- Maintain clear and consistent communication with agents, sales teams, preferred supplier partners, and colleagues.
- Participate in rotational emergency duty as per the Retail Emergency BOP.
- Work early and late shifts on a weekly rotational basis.
- Provide calm and professional service to agents and guests.
- Uphold the company's values of caring for people, land, and wildlife.
- Passion for delivering service excellence.
- In-depth knowledge of Tourplan and Microsoft systems is advantageous.
- Familiarity with South Africa, Southern, and East Africa is preferable.
- Willingness to assist and learn continuously.
- Strong understanding of terms and conditions, product knowledge, and the company's destinations.
- Knowledge of travel industry channels and markets.
- Ability to formulate strategies and make commercial decisions.
- Excellent problem-solving skills and teamwork.
- Proficiency in MS Office applications (Word, Excel, Power Point, Outlook) and Tourplan is advantageous.
- Experience with WETU is a plus.
- Strong interpersonal skills and sense of urgency.
- Passionate about guest satisfaction and self-motivated to meet deadlines.
- Willingness to share knowledge and inspire others.
- Driven by motivation rather than targets.
- Administration-driven with excellent organizational skills.
- Minimum of 3-5 years of inbound tour consulting experience.
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