Job Opportunities in South Africa


October 7, 2024

Nimble Credit Solutions

Durban

FULL TIME


Outbound Collections Agent


Job Purpose: To negotiate with arrears account customers to maximise debt recovery and profitability
Reporting to: Team Manager

Key Performance Areas
  • Collections & Productivity Management: Meeting set collections targets and full understanding of the relevant products.
  • Quality & Compliance Management: Applying laws, policies, and procedures during the collections process and ensuring effective communication for payment negotiations.


Requirements
  • Atleast 6 months working experience within an outbound debt collections, sales or customer service Matric qualification (or equivalent)
  • A positive credit record and clear criminal record
  • Strong verbal and written communication skills
  • Computer literate

Skills Needed

  • Target-driven, with integrity, reliability, and the ability to work under pressure
  • Time management and team collaboration skills


Remuneration & Benefits
  • Basic Salary PLUS uncapped commission earning ability
  • The following benefits are available to you at the full cost to the Employer (in line with Company Policy)
  • Funeral Cover
  • Life Cover
  • Disability Cover
  • Medical Cover (after successful completion of probation period)
  • Paid Birthday, Study & Maternity Leave
  • WIFI Access


Working Hours
You will be required to work a maximum of 45 hours per week.
Monday to Friday: You will be required to work a maximum of 9 hours per day (in the week that you do not work a Saturday) and a maximum of 8 hours per day (in the week that you are working a Saturday) shifted between the times of 07:00 and 20:30 as agreed by management.
Saturdays: You will be required to work a maximum of 6 hours per day on a maximum of 2 Saturdays per month shifted between the times of 08:00 and 14:00 as agreed by management.


Application Process
Shortlisted applicants will be contacted via phone or email for an interview, which could be held either telephonically or in-person.
If not shortlisted, applicants will be informed via email

Training Requirements
  • Training lasts 13 days (Monday to Friday, 07:30 - 16:30).
  • Full attendance for all 13 days is mandatory.
  • Trainees must pass all online or manual assessments. If any are failed, two additional attempts will be given.
  • Failure to meet the pass rate after three attempts may lead to termination of employment.


This appointment will be made in line with the Nimble Group Employment Equity Plan.

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