Job Vacancy: Motor Claims Recovery Specialist RAM Hand-to-Hand Couriers has an onsite position available for an experienced, detail-orientated and proactive Motor Claims Recovery Specialist at its Head Office in Isando, Johannesburg. The position is a mid-leadership role reporting to the General Manager - Insurance.1] The successful candidate will be responsible for managing the recovery of motor vehicle claims from liable third parties, ensuring timely and accurate processing of claims. REQUIREMENTS EDUCATION · Grade 12 (Essential) · A Certificate or Diploma in Insurance, Claims Management, Paralegal Studies, or Business Administration (Essential) JOB EXPERIENCE · At least five (5) years’ experience and a proven track record in motor vehicle claims recoveries or a similar role within the insurance industry (Essential) KEY RESPONSIBILITIES Motor Vehicle Claims Recovery Management:
Identify liable third parties, thoroughly evaluate the circumstances surrounding claims, and negotiate settlements to ensure successful recoveries.
Stakeholder Engagement:
Liaise with internal business units, as well as external stakeholders i.e. insurance companies, third-party insurers, and attorneys to expedite the recovery process, ensuring clear and effective communication.
Documentation and Reporting:
Maintain comprehensive and accurate records of all claims, including recovery status and communication details. Regularly prepare reports detailing progress and recovery outcomes.
Claims Assessment:
Conduct in-depth reviews of motor vehicle claims to assess liability, identify potential recovery opportunities, and pursue recoverable claims in alignment with company policies and regulatory guidelines.
Negotiation and Settlement:
Engage in negotiations to achieve fair and efficient settlements while maximising the company's recoveries through effective bargaining strategies.
Customer Experience:
Ensure the highest level of customer satisfaction by maintaining professionalism, transparency, and efficiency throughout the recovery process.
JOB RELATED SKILLS
Self-motivated and able to work independently.
Strong attention to detail.
Proactive and resourceful in pursuing recoveries.
Ability to manage multiple cases simultaneously and meet deadlines.
Excellent communication, negotiation, and problem-solving skills.
Strong customer service orientation and interpersonal skills.
JOB KNOWLEDGE
Business Administration (Advanced)
Time Management (Advanced)
Stakeholder Engagement (Advanced)
RAM’s core values are Professionalism, Accountability, Care and Teamwork. At RAM, we all play an integral role in our aim is to deliver an experience that is seamless, consistently excellent, efficient, smooth and enjoyable to all. If you meet the requirements, and you wish to apply for this position, email a cover letter and an updated CV to careers@ram.co.za. Please add MOTOR CLAIMS RECOVERY SPECIALIST to the subject line. Closing Date: Friday, 1 November 2024 ] (no late applications will be accepted) We reserve the right not to appoint should operational requirements demand so. Job Types: Full-time, Temp to perm Pay: R30 000,00 - R350 000,00 per month Application Deadline: 2024/11/01