Job Opportunities in South Africa

Position overview
We are looking for a dynamic and creative junior marketing and customer success manager to join our team. This role will focus on content creation, social media coordination, and customer experience, playing a key part in customer acquisition, retention, and engagement. You will work closely with management to drive marketing campaigns, product launches, customer service, and community management efforts, ensuring a seamless experience for our customers.
Key responsibilities
Marketing campaigns and product launches
Plan and execute marketing campaigns and product launches
Generate monthly reports on marketing performance and campaign metrics
Assist in the implementation of digital strategies to improve online visibility
Lead and manage Nutrition Network Practitioner Pathway certification programmes and develop sales strategies for upselling to existing and prospective leads
Content creation and social media
Create and maintain content for various platforms, including the website, social media, and online communities
Spearhead content planning for online community platforms and execute social media community management
Generate fresh content ideas for marketing assets, artwork, and website content in collaboration with web developers
Coordinate and manage email marketing campaigns, social media scheduling, and website sales pages
Customer success and experience
Manage customer service across all mediums, striving for customer growth, retention, and satisfaction
Develop and implement strategies to improve customer conversion and retention, ensuring a positive customer journey
Engage with customers through various communication channels, responding to enquiries and feedback to build healthy relationships
Support customer community management and assist in the planning and execution of customer-focused content, such as webinars, certification programmes, and online/in-person events
Qualifications
Experience in marketing, social media management, and customer success
Strong organisational and time management skills
Proficiency in digital marketing tools and social media platforms
Experience with content creation, graphic design, and basic website management is a plus (Canva, Mail Chimp, Word Press, GA4)
Experience in the medical / healthcare / nutrition field a plus (national and/or international)
REQUIREMENTS
Key skills
Proactive problem-solver with strong project management and organisational skills
Excellent communication and interpersonal skills, with an empathetic approach to customer service
Creative thinker with a keen eye for detail in content creation and social media management
Strong understanding of marketing trends, community management, and customer success strategies
This position offers an exciting opportunity to shape the customer experience and contribute to the growth of our brand through innovative marketing and customer engagement strategies.
Please send a cover letter with your application addressing why you feel you are the best candidate for this position.
If you haven't heard back from us within 2 weeks, please consider your application unsuccessful.