October 15, 2024

Wilderness

Johannesburg

OTHER

Intermediate Operations Specialist - Retail

PRIMARY PURPOSE

To fill a full operations role in the booking process, firstly as a support to the Travel Designers but being the first line in relationships with suppliers and administration of the entire backend of each booking made by the journey designers. To secure the booking with all services providers including travel designers accurately, efficiently, timeously and with zero errors.

This position is based in Johannesurg or Cape Town, South Africa.

Detailed Responsibilities

Develop Stakeholder relationships by liaising with travel designers on all bookings in an operational capacity and continuous communication with suppliers and internal sales.
Keep all booking information updated in the system ensuring Customer Relationship Management (CRM) is continually up to date.
Reconfirm all services as per the Wilderness Safaris Terms & Conditions
Keep updated with all WS and AP product updates, as well as technology updates
Contact suppliers in writing to confirm or cancel relevant services giving them all special requirements
Maintain booking file (electronically) which has been processed by the Travel Designer
Escalate complaints that could negatively affect long-term relationships, to relevant Managers
Feedback to all properties where guests are due to travel to mitigate complaints down the line

CANDIDATE PROFILE
Qualification:

Matric certificate – with maths (minimum standard grade or above)
Tertiary certificate in Travel & Tourism/hospitality.

Experience:

3 years’ experience in travel design or operations in Travel & Tourism/ hospitality.
Experience in handling customer relationships and developing & promoting product and services in the inbound travel industry.
Computer Literate (Microsoft Office, Email, Teams, Internet browsers)
Proven English literacy.
Working knowledge of Tour Plan and WISH or similar booking/operating system. Excellent product and geographic knowledge on Southern & East Africa.
General product knowledge on Southern and East Africa.
Personal or educational travel experience advantageous

Skills:

Excellent communication skills in English, both written and oral
Excellent attention to detail and accuracy in data capturing.
Foreign language skills advantageous.

Personal Abilities:

Team worker, service and result oriented
Precise, organised and good communication skills
Ability to work under pressure without compromising accuracy.
Ability to pace oneself and prioritise demands.
Team worker and ability to interface with various departments.
Good follow up skills.
Consistent approach to quality and output.
Good administrator and professional in all dealings.
Dedicated to customer satisfaction and wanting to “go the extra mile”.
Self-starter with high energy levels.

Interests:
A passion for wildlife and a commitment to sustainability and conservation.
Apply for this position with us on Whats App. Simply send the word ‘Hi’ to +260761166303