October 18, 2024

WNS Global Services

Cape Town

FULL TIME

HRBP Development Position- 6 month CDP

Company Description
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.

We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description
An exciting development opportunity for an HRBP (CDP) has just become available. We are looking for a professional and influential team player, who can add significant value to the HR function of the business unit. This will be a night shift role.

Employee Induction & On-boarding

Induction and On-boarding of all new hires.
Ensuring that all new employee queries are managed and resolved in a proactive and timely manner to ensure a climate of high performance and positive morale and reduce early attrition

Employee Engagement

Ensuring that all employee queries are managed and resolved in a proactive and timely manner to ensure a climate of high performance and positive morale

Partnering with Operations to:

Implement & maintain the Company’s 5 People Promises
Enable and drive reward and recognition
Drive e NPS & Amelia surveys, communicate results, draft, implement and track action plans

Talent Management: Partnering with Operations to ensure that:-

Job profiles and KPIs are in place, easily accessible and maintained/updated for all positions
Performance appraisals are implemented, tracked and calibrated effectively as per the quarterly cycles
Personal Development Plans are in place for each team member
Probation is effectively managed with all new starters
Providing feedback and coaching to ensure that all managers have the skills and competencies to manage and lead their people effectively

Retention Management: Partnering with Operations to:-

Reduce attrition by actively reaching out to employees and engaging through various touch points (regular skip meetings, one-on-one meetings, team meetings etc.) to ensure quick resolution of issues- Identifying and addressing barriers to retention
Conducing exit interviews and post-exit follow-ups and reporting on trends

IR, ER and Discipline Management: Partnering with Operations to effectively:

Facilitate the resolution of conflict-
Manage and resolve misconduct, poor performance, and incapacity and incompatibility cases –
Manage and reduce absenteeism

Partnership Management:

Developing and maintaining effective partnerships with internal and external stakeholders (Operations, HR Shared Services, Compensation & Benefits, Recruitment, Learning & Development etc.)

HR Administration

Facilitating efficient, timeous and accurate HR & IR administration & documentation while maintaining 100% confidentiality at all times.An exciting development opportunity for an HRBP (CDP) has just become available. We are looking for a professional and influential team player, who can add significant value to the HR function of the business unit. This will be a night shift role.

Employee Induction & On-boarding
Induction and On-boarding of all new hires.
Ensuring that all new employee queries are managed and resolved in a proactive and timely manner to ensure a climate of high performance and positive morale and reduce early attrition

Employee Engagement
Ensuring that all employee queries are managed and resolved in a proactive and timely manner to ensure a climate of high performance and positive morale

Partnering with Operations to:
Implement & maintain the Company’s 5 People Promises
Enable and drive reward and recognition
Drive e NPS & Amelia surveys, communicate results, draft, implement and track action plans

Talent Management: Partnering with Operations to ensure that:-
Job profiles and KPIs are in place, easily accessible and maintained/updated for all positions
Performance appraisals are implemented, tracked and calibrated effectively as per the quarterly cycles
Personal Development Plans are in place for each team member
Probation is effectively managed with all new starters
Providing feedback and coaching to ensure that all managers have the skills and competencies to manage and lead their people effectively

Retention Management: Partnering with Operations to:-
Reduce attrition by actively reaching out to employees and engaging through various touch points (regular skip meetings, one-on-one meetings, team meetings etc.) to ensure quick resolution of issues- Identifying and addressing barriers to retention
Conducing exit interviews and post-exit follow-ups and reporting on trends

IR, ER and Discipline Management: Partnering with Operations to effectively:
Facilitate the resolution of conflict-
Manage and resolve misconduct, poor performance, and incapacity and incompatibility cases –
Manage and reduce absenteeism

Partnership Management:
Developing and maintaining effective partnerships with internal and external stakeholders (Operations, HR Shared Services, Compensation & Benefits, Recruitment, Learning & Development etc.)

HR Administration
Facilitating efficient, timeous and accurate HR & IR administration & documentation while maintaining 100% confidentiality at all times.