Job Opportunities in South Africa
October 18, 2024
HotelJobs.co.za
Sea Point
FULL TIME
GM - Aparthotels - Sea Point
40 self catering apartments.
Day-to-day management of Operations:
Own transport & licence essential
Day-to-day management of Operations:
- Lead, mentor, and develop a team of operational staff.
- Foster a positive and collaborative work environment, encouraging professional growth and development.
- Ensure the smooth and efficient running of day-to-day operations across all units.
- Monitor and evaluate operational performance, identifying areas for improvement and implementing solutions.
- Maintain high standards of quality and service across all units.
- Oversee guest relations to ensure a high level of satisfaction and address any escalated issues or complaints.
- Implement strategies to enhance the overall guest experience.
- Lead and coordinate responses to operational crises or emergencies, ensuring minimal disruption and effective resolution.
- Prepare detailed reports on operational performance, guest feedback, financial metrics, and other key indicators.
- Utilise data and analytics to drive informed decision-making and operational improvements.
- Lead and develop the front desk, housekeeping, and maintenance teams, fostering excellence, accountability, and collaboration.
- Work with the revenue and marketing team to provide insights and help drive pricing and revenue optimisation.
- Ensure guest satisfaction through active feedback and review management, maintaining a superior reputation.
Own transport & licence essential
We regret to inform you that this job opportunity is no longer available
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