Job Opportunities in South Africa
October 18, 2024
HotelJobs.co.za
Cape Town
FULL TIME
Food & Beverage Trainer - Cape Town
Large Hotel in Cape Town is looking for a Food & Beverage Trainer to join the team. The ideal candidate will be responsible for developing and delivering training programs that enhance the skills and knowledge of our Food & Beverage staff. You will ensure that all employees understand the standards of service, menu offerings, and best practices, contributing to an exceptional guest experience.
Responsibilities:
Responsibilities:
- Create and update training materials and modules for various Food & Beverage roles, including servers, bartenders, and kitchen staff.
- Facilitate engaging and interactive training sessions, workshops, and hands-on demonstrations in various settings (in-house, off-site, etc.).
- Assist in the onboarding process for new hires, ensuring they are well-versed in company policies, procedures, and service standards.
- Evaluate the effectiveness of training programs through assessments, feedback, and performance metrics; adjust programs as needed.
- Provide ongoing coaching and support to staff, promoting a culture of continuous learning and improvement.
- Stay up to date with menu offerings and presentation styles; communicate this knowledge effectively to staff.
- Educate employees on health, safety, and sanitation practices, ensuring compliance with relevant regulations.
- Instil a strong sense of customer service in all training programs, emphasizing the importance of guest satisfaction.
- Work closely with management to identify training needs and align programs with company goals and objectives.
- Proven experience in the Food & Beverage industry, with a focus on training or supervisory roles.
- Strong understanding of Food & Beverage operations, including service standards, menu development, and inventory management.
- Excellent communication and interpersonal skills, with the ability to engage and motivate diverse groups.
- Ability to design and implement effective training programs and materials.
- Strong organizational skills and attention to detail.
- Tertiary qualification in training, hospitality management, or related field is a plus.
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