Duty Manager - Hospitality - South Africa Jobs Opening

September 24, 2024

HotelJobs.co.za

Hoedspruit

FULL TIME

Duty Manager - Hospitality

Duty Manager - Hospitality.
Exclusive 5* Game Lodge Hoedspruit
Key responsibilities include:

To ensure that all guests have a tailor-made guest experience that is a World Class by understanding their personal needs through interaction.
Take full responsibility for the running of the Guest Delight Division; Dining Room; Boma, early morning tea, breakfast, lunch, high tea and dinner as well as special drink stops and bush dinners.
Guests Delight Service:
Warm Welcome to all Guests;
Ensure the smooth and efficient running of the Dining Room and Boma during service times each day – early morning tea, breakfast, lunch, hight tea and dinner as well as special drink stops and bush dinners;
Understanding personal guests needs through interaction;
Building relationships with new and repeat guests;
Promote and instill an ethic of Guests Care and Guests Interaction with in the Guest Delight Service Team
Build upon the existing guests experience to create new ideas and to ensure the product remains fresh and modern where our Guests feel special, spoilt and pampered.
Beverage Control:
Full responsibility for the running of the Beverage Stock Control Division in the Guest Delight Service Department by assisting the Food & Beverage Manager in the following:
Management of the Guest Delight Service Team.
Inspire, stimulate and lead the team;
Develop your teams and individuals;
Other
Work closely with the Guest Delight Food division to ensure that we offer great service that exceeds our Guests Expectations;
Assisting at Front of House during guest’s arrivals or departures or Lodge Site Inspections – Show Time;

Excellent communication and interpersonal skills (listening skills, verbal communication etc);
Positive attitude, Self-motivated, Confident;
Strong People skills;
Strong guest focus to ensure guest expectations are exceeded;
Passion for Hospitality
Good knowledge of Food & Wine
Flexibility – adapt successfully to changing situations and environments;
Attention to detail;
Proactive person with well-developed concept of the importance of providing a world-class guest experience;

Outline of ideal candidate profile & skills:
The ideal individual for the position will have an eye for detail, be energetic, passionate about guest delight and enjoy guest interaction, be able to think out of the ‘box’ and have a love for food and wine. Furthermore, he or she needs to have administrative skills and enjoy staff motivation and development.
Qualifications and experience required:

Diploma in Hospitality or Lodge Management
Minimum 3 – 5 years Hospitality Management experience in a 5-star boutique operation or Big 5 reserve with in a similar lodge environment;
Beverage knowledge
Strong Administrative Skills
Experience in Purchasing, Stock Control Systems and Stocktakes;
Stock Control Experience
Hospitality and Service training experience;
Code 8 Driver’s License

Salary & other package details: