Job Opportunities in South Africa
October 15, 2024
AdaptIT
Midrand
OTHER
CELCAT CONSULTANTS
Listing reference: adapt_000170
Listing status: Online
Apply by: 13 December 2024
Position summary
Industry: IT & Internet
Job category: Education and Training
Location: Midrand
Contract: Permanent
EE position: Yes
About our company
Adapt IT (Pty) Ltd is a subsidiary of Adapt IT Holdings Proprietary Limited and a market leader in developing specialised vertical market software and digitally-led business solutions that assist clients across targeted industries to Achieve More by improving their customer experience, core business operations, business administration and enterprise resource planning.
Introduction
To allow the education division to provide a consulting and training service to its clients as well as to ensure that it has skilled resources for the implementation of projects across the education spectrum. This includes implementing ITS Integrator, ICAS, Moodle (or other LMS systems) and Wisenet into new clients as well as implementation of the CELCAT Software product range.
Job description
PRIMARY RESPONSIBILITIES FOR THE ROLE
-
Have a good understanding of the legislative compliance requirements for the various ITS Integrator Subsystems and other statutory and/or legislative requirements - Have a thorough understanding of all the CELCAT Software modules utilised by Adapt IT clients in performing these client services
- Maintain adequate knowledge of the software and business practices
- Be able to train clients on the CELCAT Software modules, as well as provide consulting services
- Provide telephonic and/or email support to clients using the CELCAT Software and ensure ongoing communication with regards to status and activity
- Be able to analyse client requirements in terms of product development, project, and training requests
- Provide quotations to clients for services required of the CELCAT Software
- Assist with testing of software when required and advise on compliance
- Compile and update CELCAT Software training manuals
- Assist with the completion of Requests for Information/Requests for Proposal responses for the CELCAT Software
- Assist with planning of the annual CELCAT Africa User Group Conference
- Be capable of assisting clients with compliance issues by doing a work analysis and addressing the key risk areas identified during the work analysis
- Perform a thorough assessment of issue raised by external and internal audit and assist in addressing these
- Assisting in evaluating controls and procedures at clients (not only from a system perspective) and making proposals as to improvements
-
Ability to understand client data structures - Ability to analyse and interpret data
- Ability to do projections utilising current data
- Have a thorough understanding of all systems and system functions utilised by Adapt IT in performing these client services
- Fully understand the ITS Integrator system integration as well as 3rd party system integration
- Have a good understanding of all other modules and systems within the product set (e.g., Student Administration, Finance, HR etc)
- Be able to train staff and clients on the ITS Integrator systems, as well as provide consulting services in areas of best practice, reconciliation, integration, and process flow
- Be able to analyse client requirements in terms of product development, project, and training requests
- Comply with all administrative, SLA and ISO requirements as published and as revised from time to time
- Assist with marketing of products and services by way of assisting with system demonstrations, advising clients as to products and services available
- Mentoring of juniors and new staff and the associated administrative functions related to this
Minimum requirements
Education & Qualification
Relevant Skills, Knowledge & Experience
Communication Skills
- An applicable undergraduate degree or diploma
- Proficient in MS Excel, MS Word and Power Point
- Knowledge of Visio and MS Projects will be an advantage
- A minimum of 3 years’ experience on the ITS Integrator system – Student Management System and
- At least a minimum of 3 years current experience actively using CELCAT Software
- Knowledge on any other Student, Financial or HR/Payroll system will be advantageous.
Relevant Skills, Knowledge & Experience
Communication Skills
- Sound interpersonal skills, creativity, and ability to mix with other people
- Sound communication skills
- Have a high standard of written English skills
- Ability to communicate with high-profile clients
- Excellent verbal ability, communication, negotiation, and presentation skills
- Ability to create, compose and edit written materials
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