Assistant Restuarant Manager- Thorn Street

October 15, 2024

AKM Foods (PTY) Ltd.

Uitenhage

FULL TIME

A vacancy exists in the Operations Department for an Assistant Restaurant Manager (ARM). Reporting to the Restaurant General Manager, the successful incumbent/s will be part of a development programme aimed at getting them ready for future ARM positions that may arise in the business.

KEY RESPONSIBILITIES

Assist the RGM in the achievement of CHAMPS Standards within the restaurant by ensuring that all employees are focused on exceeding customer expectations for Cleanliness, Hospitality, Accuracy, Maintenance, Product and Speed of Service.
Learn to manage shifts in accordance with Company Policies and Procedures including directing the activities of employees in maximising sales, operating efficiency and profitability.
Understand how to allocate responsibilities to each employee on shift and monitor performance accordingly
Ensure that all employees follow correct maintenance procedures in accordance with the established maintenance roster and advise RGM of any repairs or maintenance required
Learn about forecasting and scheduling of labour by shift and create a deployment plan to control labour costs and meet the needs of the business by utilising tools i.e. Macromatix.
Support RGM to ensure that controls and procedures are implemented to protect the safety and security of employees, customers, property, and company funds/resources are protected by all employees.
Report to the RGM any aspects of employee relations, customer service, health inspection issues that are likely to affect the operation of the restaurant.
Assist the RGM to implement restaurant training programmes for staff to enable them to maximise performance and realise their career potential.
Support and demonstrate our How We Win Together principles acting as a role model and providing leadership with Heart,Smartand Courage

INHERENT REQUIREMENTS FOR THE JOB

Prior supervisory experience in the QSR Industry
English Proficiency
Numeracy Proficiency
Computer Literacy – MS Office
DC Leading a Restaurant (LAR) Certified
Minimum of 12 months in an SS Role.
ARM Certified + Individual Development Plan (IDP) in place
Grade 12 NQF Level 4 and preferably a suitably related tertiary qualification
A passion for product quality and the customer service experience, pride in the KFC Brand!