Job Opportunities in South Africa
September 12, 2024
MTN
Roodepoort
FULL TIME
Agent - Customer Experience Agent.Customer Operations
Mission:
The core purpose of the Technical Support Call Centre Agent is to uphold the company's image by effectively communicating with customers, addressing their technical queries promptly and courteously, and providing appropriate solutions. This role plays a vital part in fostering customer loyalty through high-quality technical support interactions, ensuring customer satisfaction, and promoting positive brand perception.
By delivering prompt and effective solutions with empathy and professionalism, this role contributes to enhancing customer satisfaction and promoting positive brand experiences.
The core purpose of the Technical Support Call Centre Agent is to uphold the company's image by effectively communicating with customers, addressing their technical queries promptly and courteously, and providing appropriate solutions. This role plays a vital part in fostering customer loyalty through high-quality technical support interactions, ensuring customer satisfaction, and promoting positive brand perception.
By delivering prompt and effective solutions with empathy and professionalism, this role contributes to enhancing customer satisfaction and promoting positive brand experiences.
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