Job Opportunities in Singapore
September 18, 2024
Ambition
FULL TIME & OTHER
Service Delivery Manager - Airport Systems & SLA Management
As a Service Delivery Manager, you'll ensure top-notch technical support for hardware and software systems, driving service excellence while aligning with our company's ITIL standards. This is an opportunity to play a critical role in maintaining system health and performance that directly impacts key infrastructure.
Key Responsibilities:
- Technical Support & SLA Management: Provide technical support for hardware and software, ensuring adherence to SLAs for timely response and service quality.
- Proactive Troubleshooting: Identify and resolve technical issues, escalating complex problems to senior specialists when necessary.
- System Health Monitoring: Conduct daily system health checks to ensure uptime aligns with contractual requirements.
- Root Cause Analysis: Assist with root cause analysis for customer-reported issues, working closely with internal teams.
- Process Adherence: change, configuration, and release management protocols to maintain software quality before release.
- Customer Engagement: Maintain clear communication with customers on planned work, service updates, and potential risks.
- Reporting: Prepare monthly service reports to keep stakeholders updated on system performance and progress.
- Knowledge Sharing: Contribute to knowledge base development in tools such as Confluence and Jira.
- Service-Oriented Mindset: You understand that service delivery is not just about fixing issues-it's about making systems work seamlessly, ensuring stakeholders trust in the technology.
- Strong Communication: You'll be the bridge between the technical team and the client, ensuring that technical jargon translates into meaningful business impact.
- Degree in IT, Computer Science, Software Engineering, or a related field is preferred. Candidates with an Electrical & Electronics background and relevant experience are also encouraged to apply.
- Minimum 5 years of experience in IT and hardware technical support, ideally within an ITIL framework.
- Strong troubleshooting skills across both hardware and software platforms.
- Experience managing IT components and warranties.
- Background in software management is a plus.
- Demonstrated success in managing SLAs and customer service relationships.
Job ID 276200
ABOUT COMPANY
Ambition Group Singapore Pte Ltd
Singapore
HR & Recruitment
Ambition is a leading global recruitment and executive search business operating across key international cities. We access hard-to-find, high-calibre...
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