Be able to:
- map and analyze processes within the organization;
- redesign them in order to optimize performance, quality and speed;
Be able to perform business process representation activity necessary to improve the efficiency and effectiveness of business processes;
Be able to define, measure, control and improve business processes, including process policy management with the goal to meet customer requirements profitably;
Be able to perform tools, methods and notations used to describe and analyze the characteristics of a business process and design its further development;
Be able to identify creative solutions to problem solving, by putting the user at its core applying design thinking methodology. Be able to challenge assumptions and iterate solutions that are better suited to the needs of the user
Be able to understand various internal factors that influence the operation of companies such as its roles, responsibilities, activities of organizational functions;
Be able to plan, execute, control and manage the work of a team to achieve specific goals and meet specific success criteria at the specified time and to manage resources include personnel, finances, technology linked to the project itself;
Be able to create a systematic approach to the development and maintenance of business process;
Be able to design and implement digital transformation strategy for the impacted businesses;
Be able to design, implement and continously improve IT processes aligning them to strategic goals (eg application portofolio management, project/SIM…);
Be able to analyze laws and regulations to determine impact on company activities, including procedures, processes and products;
Be able to manage different levels of stakeholders and steer decisions, manage significant counterparts for the bank (e.g. important clients, institutions, ..);
Knowledge of the internal control system to identify/prevent risks and propose corrective measures compliant with laws and regulations.