Job Opportunities in Romania
September 3, 2024
HCL Technologies
Iasi
OTHER
Operations Manager
Iasi
7-12 Years
Romania
Job Family
Delivery Domain
No. of Positions
1
Job Description (Posting).
End to End Ownership at Account level. Responsible for Process Adherence, Compliance, Team Retention and SLAs at account level as per client MSA (1.) Attendanceor Login Hoursor Unsechduled Leave (2.) Effectively manage client relationships in order to maintain and grow their existing business to ensure revenue generation (3.) Manage the budget and schedule for the projects assigned,Responsible for managing multiple assigned on boarding projects to completion,Coordinating interrelated operational tasks required to support the proposed solution (4.) 1. To formulate the Key Result Areas of the Team Leaders and Team Members 2. Conduct appraisals and feedback sessions with Team leadersor FTs and agents at regular intervals 3. Performance and SLA Management and ensure good customer satisfaction feedback from both internal as well as external clients 4. Plan and coordinate the staffing activities of the respective processes in accordance with documented policies and procedures. (5.) The individual should have an ability to understand and carry out the allocated tasks and responsibilities in a timely and consistent manner and deliver results so as to exceed one s own standards
Qualification
Others
Employee Group
Business Line FT
Entity
BSERV
Auto req ID
1462008BR
Expected Date of Closure
25-Nov-2024
Reporting Manager Designation
ASSOCIATE GENERAL MANAGER
Skill (Primary)
Domain Competencies (BSERV )-BFS-Operations Management
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