Job Opportunities in Romania
September 12, 2024
NTT Data
Cluj-Napoca
Junior Workplace Deskside Engineer
Location: Cluj, RO
Who we are
This role involves providing remote or onsite diagnosis or guidance to internal or external clients with technical issues and IMAC service on large user groups across all EMEA countries.
The primary objective is to enable users to maximize their productivity through efficient and secure use of ICT equipment or software applications.
What you'll be doing
What you'll bring along
This role involves providing remote or onsite diagnosis or guidance to internal or external clients with technical issues and IMAC service on large user groups across all EMEA countries.
The primary objective is to enable users to maximize their productivity through efficient and secure use of ICT equipment or software applications.
What you'll be doing
- Advises and assists users in solving problems related to hardware, software, networks and peripherals using available technology
- User Management, new hire system setups, end user training when necessary
- Analyzes basic business needs and recommends ways to optimize PC hardware resources in achieving business objectives
- Provide essential online security advice and support
- Client Operating system management
- Patch Distribution, Software and OS Updates on client laptops
- Support of implementation and operation of Audio Visual systems within offices
- Provide Support for larger scope EUC initiatives / programmes (eg. Office365 implementation, Exchange migration, Laptop replacement)
- Maintain IT equipment storage rooms, computer rooms and working areas in a clean, tidy, organized, safe and professional manner
- Monitors computer systems and network services
- Categorize and record reported queries and provide solutions
- Software problem management
- Support problem identification
- Escalate, if needed, unresolved problems to a higher level of support
What you'll bring along
- Bachelor’s degree in Information Technology, Computer Science, or related field would be nice to have
- Minimum of 1-3 years of experience
- Basic troubleshooting skills and debugging
- Basic understanding of the fundamentals of network and server/desktop administration, installations, upgrades, techniques, tools, materials, and equipment.
- Basic knowledge of processes and resources required to perform analytical and technical tasks on EUC computer systems, with knowledge of Network/Server/Cloud based systems and IT security.
- Good knowledge of Microsoft Windows OS - problem debugging, configuring and installing
- Good knowledge of Microsoft Office Suite and Office 365 - operating, problem debugging, configuring and platform management (Office, Teams, One Drive)
- Good knowledge of Microsoft Active Directory Users and Computers/Azure AD - operating
- Good knowledge of Microsoft Exchange 2016/Exchange online - mailbox, resources and groups management
- Good knowledge of Skype user configuration
- Basic knowledge of Linux and Mac OS - configuring, installing and problem debugging
- Good knowledge of Android and IOS - mailbox configuration, apps configuration, etc
- Excellent command of both spoken and written English
- This role requires office presence: Monday to Friday
What’s in it for you
✔ New beginnings can be a challenge. We promise a smooth integration and a supportive mentor
✔ Pick your working style: choose from Remote, Hybrid or Office work opportunities
✔ Early bird or night owl? Our projects have different working hours to suit your needs
✔ Nobody is born an expert. Sharpen your tech skills with our sponsored certifications, trainings and top e-learning platforms
✔ We want you to stay healthy! Enjoy our Private Health Insurance – it’s custom-made for you
✔ A clear mind is a healthy mind. Attend individual coaching sessions or go one step further by joining our accredited Coaching School
✔ Make the most of our epic parties or themed events – they’re lovingly designed for our people and their families
NTT DATA Romania is an equal opportunity employer and considers all applicants regardless to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees.
Not the job for you? Perhaps you have a friend who would be a perfect fit.
✔ New beginnings can be a challenge. We promise a smooth integration and a supportive mentor
✔ Pick your working style: choose from Remote, Hybrid or Office work opportunities
✔ Early bird or night owl? Our projects have different working hours to suit your needs
✔ Nobody is born an expert. Sharpen your tech skills with our sponsored certifications, trainings and top e-learning platforms
✔ We want you to stay healthy! Enjoy our Private Health Insurance – it’s custom-made for you
✔ A clear mind is a healthy mind. Attend individual coaching sessions or go one step further by joining our accredited Coaching School
✔ Make the most of our epic parties or themed events – they’re lovingly designed for our people and their families
NTT DATA Romania is an equal opportunity employer and considers all applicants regardless to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees.
Not the job for you? Perhaps you have a friend who would be a perfect fit.
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We regret to inform you that this job opportunity is no longer available
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