ITSM Consultant

October 8, 2024

București

WHAT A TYPICAL DAY MIGHT INCLUDE

A successful ITSM Consultant will work closely with each business segment of every acquisition to understand all the nuances of how their IT works. This role is for trilingual candidates only. You must be able to converse in English, Romanian, and one of the following languages: Spanish, French or Turkish.
Ensuring Shared Service IT organization has early visibility into key IT metrics and processes.
Co-assessing the delta between current and the company’s ITSM Ways of Working.
Identifying and supporting execution on any early quick wins.
Identifying challenges and roadblocks that need to be addressed prior to an acquisition adopting the company’s ITSM Practices.
Collaborating with acquisitions to resolve those.
Guiding acquisitions through their journey of fully adopting company’s ITSM Practices.
They will work with multiple Shared Service IT and acquisition teams – and particularly ITSM Department – to refine and continuously improve the overall IT(SM) onboarding framework.
Experience in implementing a highly scalable patching framework in a highly technically complex multilingual environment with varying levels of tech debt is considered an advantage.

EXPERIENCE & SKILLS NEEDED

Bachelor's Degree in Computer Science, Data Analytics, Business Management, Accounting, Finance, Process Improvement or a similar field of study, or equivalent job experience.
5+ years' combined experience in ITSM process Role in an IT operations, managed services, or service delivery environment.
ITSM implementation or transformation experience is an advantage.
Proven track record of successful Organizational Change Management experience.
Proven track record of identifying requirements from multiple varied stakeholder groups and realizing value for them through purposeful process improvements.
Advanced understanding of ITIL and ITSM fundamentals.
Experience with ITSM Process Design, Improvements, or Transformations.
Experience with Operational Readiness activity or steps that need to be followed when launching or transforming processes, technology, and services.
Service Now or other ITSM tool experience.
Experience with continuous improvement methods and process automation.
Experience with developing and delivering training on processes, standards, and policies.