Incident Manager with French M/F

October 15, 2024

Inetum

București

Mission

You will join the Insurance IT team who offer a full range of products and services to meet the needs of individual, professional, and corporate clients in Life Insurance Savings, Retirement Savings and Personal Protection. The insurance field is made up of more than a hundred applications covering the management of the personal and property insurance activities of the Insurance Business Line.
The Incident Manager processes transmitted malfunctions, monitors identified incidents, analyzes the data, and suggests areas for improvement in the process within its scope of applications. He is the insurance correspondent for the professions but also for other non- insurance services (infra, partners) involved in incident management.

Responsibilities

Record, analyze, measure the impact by collecting the necessary elements, determine the right level of priority
Communicate with the professions concerned at each stage of the incident
Organize and lead meetings to coordinate the resolution of the incident with all stakeholders
Check and validate the data relating to each incident: root cause, proven impact, etc.
Follow incident action plans (including recovery treatment)
Carry out queries (when possible) to collect information or output volumetrics
Carry out application controls
Manage the back office of its application/business scope: analysis and monitoring of stock (including reminders)
Lead operational Incident committees
Provide support for the analysis and production of incident indicators
Participate in the presentation of projects that impact its application scope
Coordinate the daily weather and manage that of the versions
Manage alerts from supervision sentinels
Support new employees
Eventually, ensure on-call nights, weekends, and public holidays.

Profile

Minim 5 years of professional experience in incident management with good knowledge of information systems or its equivalent in professional experience
ITIL Foundation V4 required
Very good level in English and French (oral fluency required)
Have knowledge in the field of insurance (claims, foresight, damage, etc.)
Strong technical expertise (systems and network) and management of missions and technical projects
Good knowledge of Windows workstation, Microsoft software
University in Computer Science
Customer orientation and sense of service, cooperation, and team spirit
Spirit of synthesis and analysis
Ability to lead a multi-departmental meeting
Manage difficult situations
Carry out your activity independently
Be a source of suggestions throughout the entire activity
Ability to write communications and meeting minutes and expressions of needs
Know the overall strategy of the service

Organization
Our Mission Statement
Digital and human resources at the center of the sustainable development of our society.
In a world of continuous transformation, accelerated by technological developments and societal challenges, it is necessary to adapt in an ongoing, agile way to meet the challenges of the future.
About Inetum, Positive digital flow
Inetum is a European leader in digital services. Inetum's team of 28,000 consultants and specialists strive every day to make a digital impact for businesses, public sector entities and society. Inetum's solutions aim at contributing to its clients' performance and innovation as well as the common good.
Present in 19 countries with a dense network of sites, Inetum partners with major software publishers to meet the challenges of digital transformation with proximity and flexibility. Driven by its ambition for growth and scale, Inetum generated sales of 2.5 billion euros in 2023.

Country
Romania

Location
Bucharest, hybrid

Contract type
Open-ended contract

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