Job Opportunities in Romania
October 11, 2024
IGT Solutions
București
OTHER & FULL TIME
Dutch Customer Support Specialist (Hybrid)
Key Responsibilities
Language:
- Deliver exemplary customer service via phone calls / email / social media
- As part of the Contact Center team, manage phone calls /email / social media customer’s requests and handle queries about new reservations, changes to existing bookings and other aspects of hotels, services, baggage queries
- Excellent speaking and writing skills in Dutch (C1 level) and English – fluency in speaking and writing correctly and at ease - mandatory
- Previous work experience in an international tourism environment is a valuable advantage, but not mandatory
- Good Communication and Customer Service skills, any experience in BPO / Contact center will be an added advantage
- Graduate in any discipline / Under graduates
- Willingness to search for required information from customer with a strong focus on solving client’s requests
- Proficient in Microsoft Office, Outlook, Social Media
- Willing to work in a contact center environment with rotational shifts
- Competitive salary package
- Thorough training enabling all team to perform effectively
- Career growth opportunities within an international developing team
Language:
- fluent Dutch (Required)
- advanced English (Required)
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