Directs the work assignment of supervisory and non-supervisory personnel to ensure clean, tidy and well supplied guest rooms, hallways, elevators and service areas.
Monitors Housekeeping personnel to ensure guests receive prompt and courteous service
Monitor Housekeeping personnel to ensure rooms, and particularly those of priority members, known repeat guests and other VIP’s receive special attention
Informs other operating departments of Housekeeping matters, which concern notably the Front Office, to ensure accurate room status, in addition to communicating with Engineering and the Laundry
Schedules routine inspections by supervisors, of all housekeeping areas including occupied and non-occupied rooms
Inspects guest rooms in all Housekeeping areas on a regular basis to ensure furnishing, facilities and equipment are clean and in good repair, well maintained and replaced / refurbished as required
Appraise appearance, discipline and efficiency of all staff under direct supervision and initiate immediate remedial action if necessary
Follows up on progress of agenda items covered in regular meetings
Ensures Housekeeping personnel are familiar with in house facilities for the purpose of assisting guests