Job Opportunities in Portugal
September 10, 2024
Reloading
Ponta Delgada
OTHER & FULL TIME
Systems Analyst Technician
Hi there!
We are looking for a Systems Analyst Technician
Hybrid
Location: Azores, PT
About us:
Reloading® it's a trademark registered in 2014 (owned by Holding TR105) as a result of the achievements obtained since 2009 in training and consultancy services, with over 500 trainees and in collaboration with more than 30 national/international companies.
Areas of Activity:
Training: All offerings always require a primary assessment to tailor Reloading's approach to the client. This process aims to adapt our offerings to the specific needs and requirements of each client.
Consultancy: Consultancy is aimed at clients of an entrepreneurial nature.
Job description:
Mission/Purpose: The primary mission is to provide specialized second-line support to ensure the proper functioning, availability, and security of business applications for end users, other Information Systems teams, and external entities. The role involves supporting communication across various organizational areas and external entities, focusing on the optimization, introduction, and/or design of solutions. The successful candidate will take responsibility for specific areas of support and application management.
Key Responsibilities:
Job Types: Full-time, Permanent
Pay: Up to 2,300.00€ per month
We are looking for a Systems Analyst Technician
Hybrid
Location: Azores, PT
About us:
Reloading® it's a trademark registered in 2014 (owned by Holding TR105) as a result of the achievements obtained since 2009 in training and consultancy services, with over 500 trainees and in collaboration with more than 30 national/international companies.
Areas of Activity:
- Business Analysis / Demand Management;
- Project Management;
- Service Management.
Training: All offerings always require a primary assessment to tailor Reloading's approach to the client. This process aims to adapt our offerings to the specific needs and requirements of each client.
Consultancy: Consultancy is aimed at clients of an entrepreneurial nature.
Job description:
Mission/Purpose: The primary mission is to provide specialized second-line support to ensure the proper functioning, availability, and security of business applications for end users, other Information Systems teams, and external entities. The role involves supporting communication across various organizational areas and external entities, focusing on the optimization, introduction, and/or design of solutions. The successful candidate will take responsibility for specific areas of support and application management.
Key Responsibilities:
- Application Management: Manage and maintain application systems in the production environment, ensuring optimal functionality, performance, and resource utilization, both at the computational and end-user levels. Ensure the quality of information within the applications.
- Daily Support: Provide daily technical support to users and the technological infrastructure, identifying and resolving issues that impede normal operations. Proactively seek solutions to improve system and user performance.
- Specialized User Support: Offer specialized support to key users in areas related to the application systems, acting as a main point of contact.
- Supplier Liaison: Serve as a primary liaison with suppliers to ensure effective communication and problem resolution.
- System Changes and Upgrades: Manage systems and application-related changes, including version upgrades, patches, and hot fixes. Ensure thorough documentation and testing of all changes.
- User Empowerment: Enhance the usage of systems and applications among key users by providing necessary support and training.
- Environment Management: Manage development and/or quality environments related to systems and applications, ensuring they are aligned with production needs.
- Internal Development: Perform internal developments as needed, depending on the complexity of the systems and applications in use.
- Project Management: Lead application implementation projects, ensuring compliance with deadlines, objectives, and efficient management of project teams and logistics.
- Policy Collaboration: Work with the Systems Area to define and implement operational policies for applications, including security protocols.
- Proposal Evaluation: Assist in the preparation and evaluation of proposals during consultation processes.
- Requirement Gathering: Collaborate in gathering functional requirements for consultation processes.
- Manuals and Training: Provide support in creating manuals and delivering training sessions when required.
- Academic Qualifications: A Bachelor's degree in Management, Computer Engineering, or related fields. Equivalent qualifications and experience will also be considered.
- Languages: Fluency in Portuguese and English.
- IT Skills: Proficiency in user-level IT skills and specific applications relevant to the area.
- SHST Training: Knowledge in Occupational Health and Safety, Risk Management, Environmental Management, and Emergency Management.
- A minimum of 2 years of experience as a systems analyst or equivalent experience in a related field.
- Core Competencies: Excellence, Customer Focus, Teamwork.
- Specific Competencies: Results Orientation, Technical Knowledge, Interpersonal Relationships, Resilience.
- Aptitudes: Verbal Reasoning, Numerical Reasoning, Logical Reasoning.
Job Types: Full-time, Permanent
Pay: Up to 2,300.00€ per month
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