Job Opportunities in Portugal
September 19, 2024
RoomRaccoon
Lisboa
OTHER
Senior Customer Support Consultant
Title: Senior Customer Support Consultant
Type: Fulltime
Terms: Onsite
Location: Only considering applications-based in Cape Town, South Africa and Lisbon, Portugal
Who are we?
Room Raccoon was founded by Nadja Buckenberger and Tymen Van Dyl in 2017 with a mission to redefine hotel operations through our all-in-one hotel management system.
Our diverse team of 110 professionals, spread across 5 offices worldwide, serves 2000+ clients across Europe, USA and Africa. Our benefits include equity, formal training budget allowance, annual hotel allowance, as well as birthday and Christmas vouchers.
Interested? Keep reading on!
What we need?
The Senior Customer Support Consultant (SCSC) is crucial in elevating our customer support quality and ensuring the seamless operation of our customer support team. The SCSC will guide Customer Support Consultants (CSCs) towards excellence, foster product expertise, manage complex escalations, and contribute to our knowledge base, ensuring our team is equipped to deliver outstanding service.
What will you be doing?
In addition to meeting your defined target on the CSC Performance Framework, your main duties as a SCSC will be to:
Requirements?
Type: Fulltime
Terms: Onsite
Location: Only considering applications-based in Cape Town, South Africa and Lisbon, Portugal
Who are we?
Room Raccoon was founded by Nadja Buckenberger and Tymen Van Dyl in 2017 with a mission to redefine hotel operations through our all-in-one hotel management system.
Our diverse team of 110 professionals, spread across 5 offices worldwide, serves 2000+ clients across Europe, USA and Africa. Our benefits include equity, formal training budget allowance, annual hotel allowance, as well as birthday and Christmas vouchers.
Interested? Keep reading on!
What we need?
The Senior Customer Support Consultant (SCSC) is crucial in elevating our customer support quality and ensuring the seamless operation of our customer support team. The SCSC will guide Customer Support Consultants (CSCs) towards excellence, foster product expertise, manage complex escalations, and contribute to our knowledge base, ensuring our team is equipped to deliver outstanding service.
What will you be doing?
In addition to meeting your defined target on the CSC Performance Framework, your main duties as a SCSC will be to:
- Conduct QA for CSC email and phone interactions, scaling by stripe level, and communicate needs for improvement-driven training based on QA findings.
- Lead new product release validations.
- Address complex customer issues as an escalation point, including enforcing precise bug logging and resolution follow-ups.
- Actively contribute to the creation and maintenance of knowledge base articles, guru cards, and canned responses following our measurable framework.
Requirements?
- Non-negotiable: Fluent in German or Dutch
- Has 2+ years' experience in a service-oriented, technical or customer support role as 2IC or in a leadership role
- Hotel (front desk/reservations) / and or hospitality experience (advantageous)
- Excellent interpersonal skills, consistently amicable and responsive in dealing with all people, both externally and internally
- Technical proficiency in working on different systems (training will be provided)
Latest Job Opportunities
October 19, 2024
EXPLICOLÂNDIA OnLine
Explicador(a) de HISTÓRIA para a EXPLICOLÂNDIA OnLine
Porto
OTHER
View Details
October 18, 2024
Auchan
Operador/ a de Hipermercado Caixas - 25H Semanais Sazonal - Auchan Almada
Almada
OTHER & PART TIME
View DetailsOctober 18, 2024
Job Traveler
Start je internationale carrière in Lissabon - met...
Lisboa
View DetailsSimilar Jobs
July 7, 2022
TCSI-DIGIBÉRIA Tecnologias de Informação
Departamento Comercial | Senior Account Manager
Agualva-Cacém
View DetailsNew Jobs from This Company
October 17, 2024
RoomRaccoon
Customer Care Consultant (Portuguese & Spanish Speaker)
Lisboa
OTHER
View Details