October 18, 2024

Maria Costa

Lisboa

FULL TIME

Portuguese Betting app customer support

Position description:

Full time job (8 hours a day and 5 days a week- total of 40 hours per week)
Availability for 24/ shifts
Easy and fast recruitment process

About the project:
It is for a betting app.
Your new employer:
A worldwide renowned outsourcing company that provides services of customer and technical support. This job offer will be a great opportunity to be part of its excellence team, in an amazing country
Some of the position’s requirements and responsabilities:

Proficiency in Portuguese (C2) and English (B2)
Have an interest in sports and you are a team player with a positive attitude
Availability to work on rotational shifts
Providing customer assistance via incoming calls, live chat, email, and social media channels.
Offering prompt and effective solutions to questions regarding account setup and verification, sign-in problems, financial matters, as well as general guidance on navigating the platform and resolving any technical issues.
Serve as a knowledgeable consultant for customers in the sports industry.
Respond quickly and efficiently to customer issues, inquiries, complaints, and comments via multiple channels.
Build sustainable relationships and trust with customers through open and interactive communication.
Provide exceptional service, ensuring customers are satisfied with the solutions provided while adhering to company policies and procedures.
Offer feedback and recommendations to optimize internal processes.

What you will be offered:
-Salary 870euros gross x 14
-Complexity bonus 80 euros gross paid in 11 months
- Complete paid training by certified instructors
- Private health insurance: Since day 1 - Free after 6 months of contract
-7,23 euros meal allowance/day
Important notes:
Please submit your CV in English and include full name, phone number and personal email.
A residence card for Portugal or EU passport is mandatory upon application.
When you apply for this vacancy, you are agreeing to our Privacy Policy and consenting that we process your personal data. We might share your CV details directly with our client for the purpose of recruitment.
Job Type: Full-time
Pay: 870.00€ - 950.00€ per month
Application Question(s):

Are you fluent in English and Portuguese?
Do you have an EU passport or Portuguese residence card?
Do you have availability to work in an office in Lisbon and in 24/7 shifts?
Do you have interest in sports and you are a team player with a positive attitude?

Application Deadline: 04/11/2024
Expected Start Date: 06/11/2024