E39M0: Customer Logistics Management Representative-Senior (ID)

September 17, 2024

Fedex EU

Lisboa

OTHER

CE Operations: CLM Customer Care; Service Level Performance of Fed Ex Strategic Business; Top Tier Enterprise Global and Regional Customers Support; Service Analysis Performance; Continuous Improvement; Data Analytics Across Multi-Regional and Cross Operating Companies’ Customers; Root Cause Analysis; Outstanding Customer Experience Delivery; Best Practices Implementation; Robust Solutions Offering for Complex and Critical Situations; EG/ER Business Reviews Preparation & Participation; Customer Education on Fed Ex Products; Services; Tools and Required Regulatory; Industry Vertical & SME Support (Life Sciences; Aviation; e-Commerce; etc.); Learning & Development Design and Delivery Support; Network Building Across Functions; Customer Issues Anticipation & Resolution

Responsible for the completion of defined processes and procedures to deadline, ensuring accuracy, completeness, and compliance with relevant internal and external standards. Identifies anomalies as they arise and uses judgement based on rules and procedures to resolve. For complex issues, may escalate to senior team members.

Interpersonal Skills; Microsoft/ Office PC Skills; Problem Solving Skills; Team Working Skills; Written & Verbal Communication Skills

Fed Ex was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all

Our Company

Fed Ex is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day Fed Ex delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of Fed Ex team members, who are tasked with making every Fed Ex experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every Fed Ex decision, policy or activity. Fed Ex takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The Fed Ex culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.

We regret to inform you that this job opportunity is no longer available