Job Opportunities in Portugal
September 19, 2024
ManpowerTBO
Porto
OTHER
Customer Support Tourism Advisor (M/F) – Flemish – Work From Home Ref: 921048390
Manpower Group is a company dedicated to people, providing the best experience in the employment industry. We are an innovative company with a vision towards the future. We are looking for motivated candidates who want to live this experience. Join this journey with us.
MANPOWERGROUP, world leader in Human Resources services and specialist in Contact Center Management is recruiting Customer Support Assistants, fluent in Flemish.
The Customer Support Consultant is the agent responsible for handling all incoming customer requests by phone, email and chat, in line with service standards and procedures, offering excellence and quality of service to our customers.
Main responsibilities:
· Handle all telephone calls in line with service standards and procedures;
· Assist customers with specialist support and after sales service such as booking changes, purchasing additional services, and special requests;
· Provide relevant information to customers in order to improve customer service and loyalty;
· Respond to customer emails and chats in accordance with appropriate service level agreements;
· Assist customers with their online bookings and other web enquiries;
· Inform customers about web features and content;
· Assist with internal support and training of new staff when required;
· Participate in specific operational projects where required.
What we are looking for:
· Fluent both in English and Flemish.
· Excellent verbal and written communication skills;
· Very good knowledge of Microsoft Office package;
· Experience in the travel industry, either in retail operations or in air tours/bookings, is considered a plus.
· Ability to organize and prioritize;
· Ability to work flexibly to business needs and under pressure;
· Ability to think outside the box and be open to new challenges;
· Flexibility to attend supplier training and/or education events;
· Schedule flexibility.
· Appropriate working environment and conditions at home (space with privacy to work 8h day without noise);
· Fiber internet service (mandatory);
What we offer:
· Multicultural environment;
· Career progression possibility;
· Dynamic team.
If you are the candidate we are looking for, send us your CV and join the team!
Tipo de oferta: Integral/Full-time
Benefícios:
MANPOWERGROUP, world leader in Human Resources services and specialist in Contact Center Management is recruiting Customer Support Assistants, fluent in Flemish.
The Customer Support Consultant is the agent responsible for handling all incoming customer requests by phone, email and chat, in line with service standards and procedures, offering excellence and quality of service to our customers.
Main responsibilities:
· Handle all telephone calls in line with service standards and procedures;
· Assist customers with specialist support and after sales service such as booking changes, purchasing additional services, and special requests;
· Provide relevant information to customers in order to improve customer service and loyalty;
· Respond to customer emails and chats in accordance with appropriate service level agreements;
· Assist customers with their online bookings and other web enquiries;
· Inform customers about web features and content;
· Assist with internal support and training of new staff when required;
· Participate in specific operational projects where required.
What we are looking for:
· Fluent both in English and Flemish.
· Excellent verbal and written communication skills;
· Very good knowledge of Microsoft Office package;
· Experience in the travel industry, either in retail operations or in air tours/bookings, is considered a plus.
· Ability to organize and prioritize;
· Ability to work flexibly to business needs and under pressure;
· Ability to think outside the box and be open to new challenges;
· Flexibility to attend supplier training and/or education events;
· Schedule flexibility.
· Appropriate working environment and conditions at home (space with privacy to work 8h day without noise);
· Fiber internet service (mandatory);
What we offer:
· Multicultural environment;
· Career progression possibility;
· Dynamic team.
If you are the candidate we are looking for, send us your CV and join the team!
Tipo de oferta: Integral/Full-time
Benefícios:
- Trabalho remoto
- Turno de 8 horas
- Bónus de performance
- Décimo terceiro salário
- Subsídio de Natal
- Português Não Necessário
We regret to inform you that this job opportunity is no longer available
Latest Job Opportunities
October 19, 2024
EXPLICOLÂNDIA OnLine
Explicador(a) de HISTÓRIA para a EXPLICOLÂNDIA OnLine
Porto
OTHER
View Details
October 18, 2024
Auchan
Operador/ a de Hipermercado Caixas - 25H Semanais Sazonal - Auchan Almada
Almada
OTHER & PART TIME
View DetailsOctober 18, 2024
Job Traveler
Start je internationale carrière in Lissabon - met...
Lisboa
View DetailsOctober 18, 2024
Job Traveler
Marketing & Sales Expert in Lissabon - met Opleiding en...
Lisboa
View DetailsOctober 18, 2024
Job Traveler
Beleef Portugal! Tussenjaar met Accommodatie in Lissabon
Lisboa
View DetailsSimilar Jobs
September 13, 2024
Real Recruitment Solutions
Customer Support with Hebrew - Lisbon
FULL TIME
View Details
New Jobs from This Company
October 18, 2024
ManpowerTBO
Linha de Apoio ao Doente - 2ª a 6ª - Torres de Lisboa
Lisboa
OTHER
View Details
October 18, 2024
ManpowerTBO
Assistente Loja - Alimentação Saudável - Aveiro
Aveiro
OTHER
View Details
October 18, 2024
ManpowerTBO
Assistente Loja - Alimentação Saudável - Braga
Braga
OTHER
View Details
October 18, 2024
ManpowerTBO
Assistente Loja / Bar e Cafetaria - Alimentação Saudável - Alameda
Porto
OTHER
View Details
October 18, 2024
ManpowerTBO
Assistente de Loja | Grande Porto Ref: 921050332
Porto
OTHER
View Details