Customer Sales Advisor

September 22, 2024

Azores Whale Watching TERRA AZUL™

Vila Franca do Campo

FULL TIME

The successful Customer Sales Assistant is a flexible, proactive and knowledgeable host, who is always available to support customers and partners, and uses the best skills and in-depth understanding of the company’s products and benefits, with the ability to identify behaviour-influencing motivations, to undermine any obstacles and effectively upsell all the company’s products to the end customer and commercial partners.
Given the nature of the position and the company’s operating industry (tourism), the amount of work varies considerably with seasonality - this includes the responsibility of being available for the company to the customer until later hours to the company’s expectations for customer service, and on lower seasons proactively use the company’s resources to find customers to sell, cross-sell and upsell the company’s products to help fill empty seats.
Responsibilities – essentially, not exclusive to:

Supporting any incoming customer and partners booking inquiries through Email, Phone, Live Chat and in-person;
Assisting customers and agents with bookings and payment;
Upselling and Cross-selling similar products to customer and agent bookings;
Contacting outbound customers that did not complete their bookings;
Contacting outbound local service providers to help fill empty seats;
Assisting in designated tasks, supporting regular operation.

Requirements:

Schedule Flexibility to work partially from home until later hours;
Good Written and Spoken English and Portuguese, third language is a plus;
EU Driver’s license
Attention to Detail
Good spoken and written English and Portuguese

Other Job Details:

Workplace at the Marina of Vila Franca do Campo;
Work schedule according with availability and the company’s expectations of maintaining booking support services to customers.

Job Type: Full-time
Pay: From 845.00€ per month
Expected Start Date: 10/10/2024

We regret to inform you that this job opportunity is no longer available