Customer Assistant (PART-TIME)

May 7, 2024

Senseidata Lda

Castelo Branco

OTHER

About Sensei
We're a leading provider of autonomous store technology for large grocery and convenience store chains. We've built the technology to digitize physical stores and power them with the most advanced AI and computer-vision technology in a reliable, cost-effective, and privacy-driven platform to enhance the retail business and build the best shopping experience!We work with some of the best retailers and distinguish ourselves by creating a technology that welcomes all buyers, using all forms of payment with real-time baskets.

About your Team
You will work with a team of 10 people who will help you with your task. Team work is essential in this team. Our mission is to provide excellent customer support to our clients.
Most of us are remote, but you will have constant contact with all the team through daily meetings and slack.

How Can you Help?

Improving the quality of customer support;
Help, together with the team, to improve our procedures;
Identify possibilities for improvement in the team's internal processes;
Helping to develop our solution, working together with the other Sensei teams.

Daily at Sensei, you will:

Work with the team to ensure that all the quality standards are met;
Collaborate directly with the Engineering and Product team to help evolve back-office tools;
Clearly communicate new features and improvements to optimize these tools
Deeply understand the mechanisms and contours of the tasks performed, being able to make decisions, autonomously, in more complicated cases.
Be responsible for maintaining the quality of work performed.

You will bring to the table:

Proactive and receptive to change
Someone who can take responsibility during is shift
Work under pressure
Good communicator
Organised

After six months, success means:

Increase our customer satisfaction index
Be proficient with all our internal tools
Reduce response times

What's in it for you:

Alongside the opportunity to work with great talent and grow your skills, we’ll empower you to make a difference, allow you to be yourself, and respect who you are. We’ll also offer you:
Competitive salary + meal card
Customizable benefits package, be it a gym membership, the monthly fee of your child’s kindergarten, or an investment for retirement – the choice is yours!
Medical and dental insurance
Flexible work model, for a better work-life balance
22 days of annual holiday allowance, plus Christmas, Carnival, and your birthday
Young, dynamic, and inclusive company culture
And much more!