October 14, 2024

Wibit Consulting & Services (WibitCS)

Lisboa

OTHER

Advertisers Support with Turkish

In collaboration we are working with a leading Outsourcing/BPO consultancy who is seeking to onboard a Turkish-speaking Advertisers Support in Portugal.

Location: Lisbon, Portugal

Employment type: Full-time
Remuneration: Base salary

DUTIES AND RESPONSIBILITIES:

Provide support to small and medium sized businesses using various channels (chat, email and telephone)
Provide pre and post-sales support for all self-service products
Improve the advertising experience and satisfaction by resolving technical issues, reporting bugs, guiding the users on the platform, and helping them to use its tools and features
Identify trends and solve problems facing multiple SMB clients
Deliver a positive attitude towards the brand
Maintain and update all job-related administrative forms

REQUIREMENTS:

Native/fluent in Turkish, both oral and written. Fluent in English (at least B2 level)
Minimum 6 months experience in Customer service roles
Knowledge of advertisement industry will be considered as an advantage
Eligible to work in EU or Portuguese residency status
Computer literate with sound knowledge of Microsoft Office package
Excellent communication skills
Resourceful personality that can adapt and remain calm in all situations
Ability to work independently, while being team player at the same time
Able to work rotating shifts

BENEFITS:

5 shifts a week, 8 hours each, covering Monday to Sunday 24/7 line operating hours
Remote work model after the nesting period on site in Lisbon (about 2 months) based on performance
Affordable accomodation provided by the employer
Sponsored yearly flight back home
Cafeteria on site
Training paid about 50%
A dynamic multilingual, multicultural and creative team with positive and friendly atmosphere
Guidance and tools to reach your full potential
Relocation support with a room for candidates from further away