Support Specialist

September 19, 2024

Synder

Wrocław

About Synder

Synder is an accounting automation software helping accounting professionals and business owners to record, reconcile and recognize ecommerce sales and subscriptions.

For additional background:

Synder connects all sales channels and payment methods into one ecosystem using our own unified API;
Synder automatically sorts this data out in the accounting system, making it a single source of truth for a business;
Today, almost 5,000 businesses use Synder on a daily basis;
$7B+ worth of transactions were processed by the platform in 2023.

We are seeking a motivated Support Specialist with experience in providing B2B Saa S support and exceptional written and verbal communication skills in fluent English.

What You Will Do

Respond to customer inquiries through various channels, including email, chat, phone, and video conference;
Work in a team environment with a focus on customer satisfaction;
Provide installation, training, troubleshooting, and maintenance support to customers;
Write user guides and actively participate in customer behavior research;
Analyze customer feedback to identify potential problems and improve user experience;
Manage and resolve difficult customer cases with exceptional communication skills;
Display initiative, enthusiasm, and professionalism.

What You Need

Fluent English, with excellent written and verbal communication skills;
Ability to work 5 days a week from 3 pm to 11 pm CET with days off on Sat&Sun,

(including possibility to work the same hours on Sat&Sun with days off on Thu&Fri every two weeks);

Excellent listening and problem-solving skills;
Ability to handle complaints and difficult situations in a calm and patient manner;
Proactivity, initiative, and enthusiasm for personal development.

Good to have