Job Opportunities in Poland

Position Title : Project Officer (Case Management)
Duty Station : Warsaw, Poland
Classification : Professional Staff, Grade P2
Type of Appointment : Fixed term, one year with possibility of extension
Estimated Start Date : As soon as possible
Closing Date : 26 September 2024
Established in 1951, IOM is a Related Organization of the United Nations, and as the leading
UN agency in the field of migration, works closely with governmental, intergovernmental and
non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the
benefit of all. It does so by providing services and advice to governments and migrants.
IOM is committed to a diverse and inclusive work environment. Read more about diversity and
inclusion at IOM at www.iom.int/diversity.
Applications are welcome from first- and second-tier candidates, particularly qualified female
candidates as well as applications from the non-represented member countries of IOM. For all
IOM vacancies, applications from qualified and eligible first-tier candidates are considered
before those of qualified and eligible second-tier candidates in the selection process.
For the purpose of this vacancy, the following are considered first-tier candidates:
1. Internal candidates
2. Candidates from the following non-represented member states:
Antigua and Barbuda; Barbados; Comoros; Congo (the); Cook Islands;
Guinea-Bissau; Holy See; Iceland; Kiribati; Lao People's Democratic
Republic (the); Madagascar; Marshall Islands; Micronesia (Federated
States of); Namibia; Nauru; Palau; Saint Kitts and Nevis; Samoa; Sao
Tome and Principe; Solomon Islands; Suriname; The Bahamas; Tonga;
Tuvalu; Vanuatu
Second tier candidates include:
All external candidates, except candidates from non-represented member states.
Context:
The United States Refugee Admissions Program (USRAP) operates world-wide with a target of
providing resettlement opportunities to thousands of refugees each year. IOM provides a range
of services and support to the USRAP including, but not limited to, case processing, migration
health assessments, cultural orientation training, organized transportation and administration of
a travel loan and collections program. The Department of Operations and Emergencies (DOE),
specifically the Resettlement and Movement Division (RMM), has the organizational
responsibility to provide direction, oversight, and guidance to IOM’s global support to all
resettlement programs.
Under the United States Refugee Admissions Program (USRAP), Resettlement Support
Centers (RSCs) provide critical support and processing assistance for resettlement to the US.
As part of an Memorandum of Understanding (MOU) between IOM and the US State
Department Bureau for Population Refugees and Migration (PRM), IOM manages several RSCs

which prepare applications for adjudication by and provide support to visiting US Citizenship and
Immigration Services (USCIS) officers, facilitate security and medical screenings, provide
information about arriving individuals to resettlement agencies in the US and offer Cultural
Orientation (CO) training to individuals departing for the US.
Under the general supervision of the Deputy Project Manager, Case Management and Data
Integrity, RSC EURASIA, and the direct supervision of Project Coordinator, Case Management,
RSC EURASIA, the Project Officer, Case Management will be based in Warsaw, Poland and
will have the following duties and responsibilities:
Core Functions / Responsibilities:
1. Supervise daily RSC EURASIA case management activities in the assigned area(s), such as
File Integrity, Program Access, Pre-screening, Field Team, Adjudications Support, Scheduling,
Pre-Departure Services, or relevant sub-unit(s), including hiring, providing training, assigning
duties and giving feedback to staff members on their performance on a regular basis to ensure
high quality work and the accurate completion of processing activities.
2. Provide technical assistance, guidance, and information on changes to workflows and
procedures to staff members in accordance with the Refugee Processing System (START),
USCIS, PRM Program Announcements and internal Standard Operating Procedures (SOPs).
3. Act as the primary liaison between RSC processing staff and RSC management. Promote
clear and positive communication between various RSC units handling case management
activities by encouraging dialogue between unit supervisors. Collaborate with wider IOM country
teams and IOM country counterparts on RSC processing and case issues. Keep management
well informed of achievements and challenges.
4. Use reports to monitor the RSC EURASIA pipeline and take appropriate action to address
relevant processing delays or backlogs. As needed, directly handle urgent and sensitive cases
at any stage in the pipeline to ensure they are processed effectively and efficiently.
5. In coordination with the Project Coordinators and Deputy Project Manager, RSC EURASIA,
liaise with external partners, including the Refugee Processing Center (RPC) and the United
Nations High Commissioner for Refugees (UNHCR) on case processing issues as needed.
6. Coordinate relevant statistics for the purpose of generating weekly activity and other reports.
Report regularly to the Project Coordinators and Deputy Project Manager, RSC EURASIA on
relevant activities, problems and solutions related to the workflow and processing pipeline.
7. Represent RSC EURASIA at meetings as needed, including with US and UN officials.
Prepare reports, briefings, background information, narratives, and statistical reporting as
necessary and required.
8. Ensure the data integrity of RSC EURASIA records in the START database. Identify and
utilize new tools to improve the quality of information entered into and extracted from START.
9. Maintain and ensure the confidentiality and integrity of all RSC-related information by
implementing control procedures in line with USRAP standards of conduct and data protection
rules. Alert the Project Coordinators, RSC EURASIA of any non-compliance with SOPs or
codes of conduct by RSC staff members.
10. Support the overall development of RSC EURASIA by suggesting potential improvements to
processing activities.
11. Perform such other duties as may be assigned.

Required Qualifications and Experience:
Education

• Master’s degree in Social Science, International Relations, Regional Studies or a related field

from an accredited academic institution with two years of relevant professional experience; or,

• University degree in the above fields with four years of relevant professional experience.

Experience

• Experience in USRAP, particularly in RSC processing activities, such as employment

verification, case creation, pre-screening, USCIS adjudications support, scheduling, field
support and out-processing, is required. Skills

• Knowledge of USRAP program implementation and familiarity with IOM's administrative,

financial, and business rules and practices is desirable.

• Sound and Proven written and verbal communication skills and ability to effectively

communicate with and lead a team.

• Demonstrated proficiency with the Worldwide Refugee Admission Processing System

(START).

• Excellent computer skills and a high level of proficiency in spreadsheet and database

applications. Languages
IOM’s official languages are English, French, and Spanish. All staff members are required to be
fluent in one of the three languages.
For this position, fluency in English is required (oral and written). Working knowledge of
Ukrainian, Russian, Dari, Pashto, and/or another official UN language (Arabic, Chinese, French,
and Spanish) is an advantage.
Proficiency of language(s) required will be specifically evaluated during the selection process,
which may include written and/or oral assessments.
Notes
1 Accredited Universities are the ones listed in the UNESCO World Higher Education Database
(https://whed.net/home.php).
Required Competencies:
Values - all IOM staff members must abide by and demonstrate these five values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural

differences. Encourages diversity and inclusion.

• Integrity and transparency: Maintains high ethical standards and acts in a manner

consistent with organizational principles/rules and standards of conduct.

• Professionalism: Demonstrates ability to work in a composed, competent and committed

manner and exercises careful judgment in meeting day-to-day challenges.

• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly

treated.

Core Competencies – behavioural indicators level 2

• Teamwork: Develops and promotes effective collaboration within and across units to achieve

shared goals and optimize results.

• Delivering results: Produces and delivers quality results in a service-oriented and timely

manner. Is action oriented and committed to achieving agreed outcomes.

• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and

innovate.

• Accountability: Takes ownership for achieving the Organization’s priorities and assumes

responsibility for own actions and delegated work.

• Communication: Encourages and contributes to clear and open communication. Explains

complex matters in an informative, inspiring and motivational way. Managerial Competencies – behavioural indicators level 2

• Leadership: Provides a clear sense of direction, leads by example and demonstrates the

ability to carry out the Organization’s vision. Assists others to realize and develop their
leadership and professional potential.

• Empowering others: Creates an enabling environment where staff can contribute their best

and develop their potential.

• Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
• Strategic thinking and vision: Works strategically to realize the Organization’s goals and

communicates a clear strategic direction.

• Humility: Leads with humility and shows openness to acknowledging own shortcomings.

IOM’s competency framework can be found at this link.
https://www.iom.int/sites/default/files/about-iom/iom_revised_competency_framework_external.p
df
Competencies will be assessed during a competency-based interview.
Other:
Internationally recruited professional staff are required to be mobile.
Any offer made to the candidate in relation to this vacancy notice is subject to funding
confirmation.
This selection process may be used to staff similar positions in various duty stations.
Recommended candidates endorsed by the Appointments and Postings Board will remain
eligible to be appointed in a similar position for a period of 24 months.
The list of NMS countries above includes all IOM Member States which are non-represented in
the Professional Category of staff members. For this staff category, candidates who are
nationals of the duty station’s country cannot be considered eligible.
Appointment will be subject to certification that the candidate is medically fit for appointment,
accreditation, any residency or visa requirements, and background verification and security
clearances. Subject to certain exemptions, vaccination against COVID-19 will in principle be
required for individuals hired on or after 15 November 2021. This will be verified as part of the
medical clearance process.
Vacancies close at 23:59 local time Geneva, Switzerland on the respective closing date. No
late applications will be accepted.

How to apply:
Interested candidates are invited to submit their applications via PRISM, IOM e-Recruitment
system, by 26 September 2024 at the latest, referring to this advertisement.
IOM only accepts duly completed applications submitted through the IOM e-Recruitment
system. The online tool also allows candidates to track the status of their application.
Only shortlisted candidates will be contacted.
For further information please refer to: www.iom.int/recruitment
Posting period:
From 13.09.2024 to 26.09.2024
No Fees:
IOM does not charge a fee at any stage of its recruitment process (application, interview,
processing, training or other fee). IOM does not request any information related to bank
accounts.
Requisition: VN 2024 558 Project Officer (Case Management) (P2) Warsaw, Poland (59145839)
Released
Posting: Posting NC59145840 (59145840) Released