Job Opportunities in Poland


September 11, 2024

Lyreco

Gdańsk

OTHER


Learning & Development Specialist

Key tasks include:
  • creation and maintenance of engaging e-learning modules focused on processes, tools and soft skills for Customer Care teams, using Articulate
  • creation and maintenance of best practices documentation and other process/tools implementation documents
  • translating business processes into training/e-learning modules, creating easy to follow storylines
  • management of the translation process for all the training materials, using automatic translations (Deep L) and translation agencies
  • management of LMS system (Workday) for training, including necessary training materials updates, training assignments, and usage metrics
  • applying different learning styles needs and accessibility features into the training
  • supporting training adoption and feedback process
  • supporting onboarding and upskilling programs within the local Customer Care teams
  • supporting F2F and online trainings and workshops both as a facilitator and for scenarios preparation
  • cooperation with external agencies and suppliers
  • supporting budgeting for trainings and workshops

Qualifications:
  • Facilitation or training certification (nice to have)
  • LMS certification (nice to have)

Experience and skills:
  • Fluent in English and ability to work effectively and collaboratively in a multi cultural environment
  • Minimum 2 years experience working within Customer Care, very good understanding of agent and customer experience
  • Great coordination and time management skills
  • Solid business needs understanding and ability to translate processes into engaging e-learning

Personal characteristics:
  • Ability to build strong relationships and communicate effectively with internal and external stakeholders, both orally and in writing
  • Excellent meeting, workshop, and conference facilitation skills, with proven knowledge of how to foster attendee participate and collaboration in small and large groups.
  • Ability to quickly learn, understand and apply new technologies.
  • Positive, can-do attitude with the ability to succeed in a fast-paced work environment
  • Understanding of different learning styles and needs

Reasons to join LYRECO:
  • A full- time job in a dynamic, passionate, international team
  • Competitive salary
  • Benefit system
  • Hybrid work model
  • You will work in modern office in Gdansk, Polska


If the above job description interests you and you think you are a good fit, apply now! (CV in English). We look forward to receiving your application.

#LI-Hybrid
#LI-CC2

Latest Job Opportunities


October 18, 2024

IVIA
Kierownik pracowni mostowej

Katowice

OTHER

View Details

October 18, 2024

ZRE KATOWICE
Elektromonter Automatyki

Zabrze

OTHER

View Details

October 18, 2024

Auto Partner
Operator / Operatorka wózka widłowego

Bieruń

OTHER

View Details

October 18, 2024

Fundacja Unia Bracka
Lekarz pediatra w Zabrzu

Zabrze

OTHER

View Details

October 18, 2024

Fundacja Unia Bracka
Lekarz pediatra w Mysłowicach

Mysłowice

OTHER

View Details

Similar Jobs


September 11, 2024

Crossover
Learning Designer, 2 Hour Learning (Remote) - $100,000/year USD

Wrocław

OTHER

View Details

September 11, 2024

Crossover
Machine Learning Engineer, Trilogy (Remote) - $100,000/year USD

Wrocław

OTHER

View Details

September 11, 2024

Crossover
Assessment Writer, 2 Hour Learning (Remote) - $100,000/year USD

Bydgoszcz

OTHER

View Details

September 11, 2024

Crossover
Technical Lead, 2 Hour Learning (Remote) - $100,000/year USD

Toruń

OTHER

View Details

September 11, 2024

Crossover
Assessment Specialist, 2 Hour Learning (Remote) - $100,000/year USD

Toruń

OTHER

View Details

September 11, 2024

Crossover
Instructor, 2 Hour Learning (Remote) - $100,000/year USD

Bydgoszcz

OTHER

View Details