Job Opportunities in Poland

Key tasks include:

• creation and maintenance of engaging e-learning modules focused on processes, tools and soft skills for Customer Care teams, using Articulate
• creation and maintenance of best practices documentation and other process/tools implementation documents
• translating business processes into training/e-learning modules, creating easy to follow storylines
• management of the translation process for all the training materials, using automatic translations (Deep L) and translation agencies
• management of LMS system (Workday) for training, including necessary training materials updates, training assignments, and usage metrics
• applying different learning styles needs and accessibility features into the training
• supporting training adoption and feedback process
• supporting onboarding and upskilling programs within the local Customer Care teams
• supporting F2F and online trainings and workshops both as a facilitator and for scenarios preparation
• cooperation with external agencies and suppliers
• supporting budgeting for trainings and workshops

Qualifications:

• Facilitation or training certification (nice to have)
• LMS certification (nice to have)

Experience and skills:

• Fluent in English and ability to work effectively and collaboratively in a multi cultural environment
• Minimum 2 years experience working within Customer Care, very good understanding of agent and customer experience
• Great coordination and time management skills
• Solid business needs understanding and ability to translate processes into engaging e-learning

Personal characteristics:

• Ability to build strong relationships and communicate effectively with internal and external stakeholders, both orally and in writing
• Excellent meeting, workshop, and conference facilitation skills, with proven knowledge of how to foster attendee participate and collaboration in small and large groups.
• Ability to quickly learn, understand and apply new technologies.
• Positive, can-do attitude with the ability to succeed in a fast-paced work environment
• Understanding of different learning styles and needs

Reasons to join LYRECO:

• A full- time job in a dynamic, passionate, international team
• Competitive salary
• Benefit system
• Hybrid work model
• You will work in modern office in Gdansk, Polska

If the above job description interests you and you think you are a good fit, apply now! (CV in English). We look forward to receiving your application.

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