Job Opportunities in Poland
September 11, 2024
Accenture
Warszawa
OTHER
Junior Customer Service Specialist with Spanish (She/He/They)
Accenture Services Sp. z o.o. is a subsidiary of Accenture, a global professional services company. Located in Poland, it offers a wide range of services including consulting, technology, and outsourcing. The company focuses on delivering innovative solutions to clients across various industries, leveraging Accenture's global expertise and local market knowledge to drive business transformation and efficiency.
We are seeking for a new talent to join the Customer Service team in Warsaw. As an integral member of the project, you will have the opportunity to collaborate with a leading technology company. Your daily activities will include responding to customer inquiries, addressing issues, and ensuring customer satisfaction in supply chain and order management area.
The work:
As a Customer Service Representative, you will engage in growth-oriented activities, emphasizing continuous learning and improvement. Your responsibilities will include:
With all our roles, there is some in-person time for collaboration, learning and building relationships with Clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.
We are seeking for a new talent to join the Customer Service team in Warsaw. As an integral member of the project, you will have the opportunity to collaborate with a leading technology company. Your daily activities will include responding to customer inquiries, addressing issues, and ensuring customer satisfaction in supply chain and order management area.
The work:
As a Customer Service Representative, you will engage in growth-oriented activities, emphasizing continuous learning and improvement. Your responsibilities will include:
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Answering customer inquiries and providing information about products and services.
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Providing professional customer service in Spanish and English language.
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Managing returns from customers.
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Resolving customer issues and complaints in a timely and effective manner.
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Coordinating the resolution of shipping incidents.
With all our roles, there is some in-person time for collaboration, learning and building relationships with Clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.
What's in it for you:
Here's what you will need:
What we believe:
All our leaders are committed to building a better, stronger and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities.
Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with.
Clicking apply I hereby express my consent to process my personal data included in my job offer by Accenture Sp. z o.o. or any other entity of the Accenture group for recruitment purposes, and that it is a data controller within the meaning of GDPR. More information about Accenture (and if necessary also its representative) can be found here: https://www.accenture.com/pl-pl/privacy-policy
#LI-EU
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Thrive in an exciting workplace that values and celebrates diverse perspectives. Contribute to a creative environment where your ideas are welcomed.
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Access continuous learning opportunities.
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Work on projects for international clients, expanding your skills set.
Here's what you will need:
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Full-time availability between 9:00 AM and 5:00 PM from Monday to Friday.
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Fluent English language (C1 level).
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Fluent Spanish language (min. B2).
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Excellent communication and interpersonal skills.
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Analytical skills.
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Ability to work in problem-solving environment.
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Strong organizational and time-management skills.
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Experience in customer service, collections / accounts receivable processes will be an asset.
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Familiarity with Microsoft Office, especially Microsoft Excel.
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Ability to work from the office located in Warsaw city centre (up to 4 days per week) and in hybrid model (2-3 days) after the training period.
Research indicates that some candidates, especially the most diverse ones, may hesitate to apply for positions if they don't meet all requirements. If you believe you possess the necessary skills, even if not meeting every requirement, we wholeheartedly encourage you to submit your application.
What we can offer:
What we can offer:
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Hybrid mode of employment from the office located in Warsaw city center.
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Using foreign language and new technology solutions daily, cooperating with various global Clients.
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Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace.
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Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings.
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Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.
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Our commitment to communities means providing opportunities for growth to individuals from different backgrounds. We positively welcome applications from all parts of the society, including people with lived experience of having refugee status, seeking asylum or supporting refugees.
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A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life.
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Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.
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Full work comfort – private medical care, life insurance, access to My Benefit platform, bonuses for referring new employees.
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Modern, ecological office in city center with convenient connection for all means of transport (incl. chill room, game room, free bicycle parking and coffee-breaks at terrace.)
What we believe:
All our leaders are committed to building a better, stronger and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities.
Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with.
Clicking apply I hereby express my consent to process my personal data included in my job offer by Accenture Sp. z o.o. or any other entity of the Accenture group for recruitment purposes, and that it is a data controller within the meaning of GDPR. More information about Accenture (and if necessary also its representative) can be found here: https://www.accenture.com/pl-pl/privacy-policy
#LI-EU
We regret to inform you that this job opportunity is no longer available
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