September 9, 2024

Allegro sp. z o.o.

Adamów

OTHER

IT Support Specialist

Opis oferty pracy
Business Services & Automation, under which our IT Support team operates, is a dynamic department with a large team of highly skilled specialists. Our team plays a crucial role in maintaining the IT infrastructure for our organization. We ensure seamless operation and vigilant monitoring of our extensive network infrastructure, including the maintenance of hardware and applications. You will not only be involved in day-to-day operational tasks but also participate in strategic projects that will significantly enhance our department and the entire organization.
The work model based on daily office work (Adamów)
We are looking people who:

Have approximately 2 years of experience in the user support area (1st or 2nd line) in a medium or large organization
Have extensive technical knowledge of computer and peripheral operation
Demonstrate proficiency in Microsoft Windows family operating systems
Show experience supporting an enterprise mobile environment (Android/i OS)
Demonstrate proficiency in applications from the Google Workspace or MS Office environment
Have experience working in ticketing systems (e.g., Jira / Service Now)
Are fluent in an Active Directory-based environment, with familiarity with terms like, VPN, PXE, MDM, SCCM, O365
Effectively use Internet resources to solve unusual problems
Have ability to communicate effectively with customers at all levels (technical and non-technical people, leaders, executives) and adapt the message to different types of audiences
Have good command of the English language (preferred B2 level) to engage in conversations and written communication with users and colleagues from abroad

Nice to Have:

experience with the mac OS family of operating systems, experience supporting this system in a corporate environment is welcome
IT experience in the field of logistics is also welcome
Knowledge of ITIL,
Education in the field of information technology

What We Offer:

Informal working atmosphere in a professional team - on board, we have the best specialists and experts in their field
Well-located offices with fully equipped kitchens, bicycle parking facilities, and excellent working tools
A rich package of benefits in the cafeteria system - you decide what you use (you can choose from medical, sports, lunch packages, insurance, shopping vouchers)
Annual bonus (depending on your annual assessment and the company’s results)
Efficient workstation, up to two monitors, and all other gadgets that you need to work
English classes that we pay for, related to the specific nature of your job

Why should you work with us?

Ensure the highest quality technical support for our employees
Diagnose and resolve software and hardware problems on workstations and mobile devices
Prepare hardware for newcomers, troubleshoot complex issues, and ensure the smooth operation of office equipment such as printers and VC units
Maintain hardware stock and take care of company IT equipment on a daily basis
Directly impact our daily work processes, tools, and cooperation principles by proposing new, creative solutions and updating the team’s knowledge base
Collaborate and build relationships with administrator teams and vendors