October 12, 2024

Philip Morris International

Kraków

OTHER

IT Analyst Operations Service Excellence

MAKE HISTORY WITH US!

At PMI, we’ve chosen to do something incredible. We’re totally transforming our business, and building our future on smoke-free products with the power to improve the lives of a billion smokers worldwide.
With huge change, comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.

JOIN US!

WHO ARE WE LOOKING FOR?

Analytical thinking and love for data / strategy / analysis
Proactive problem solver
English (business communication proficiency)
Power BI expertise including development of new reports using various data sources
SQL expertise including querying for joining tables and ETL processes for reports
Ability to operate clearly in an ambiguous environment, ability to influence and challenge status quo
Attention to details
AI experience - e.g. Copilot (nice to have)
Service Now and Jira expertise
ITPF practitioner
MS Office (Word, Excel, Power Point, Outlook)
ITIL understanding/certification
Product and Operations processes understanding

WHAT WE OFFER YOU?

Private medical and dental care, life insurance;
Hybrid work opportunity and flexible working arrangements;
Employee pension plan;
Multisport program;
Holiday, cultural & Christmas bonus;
Wide range of trainings, optional language classes, further education and professional qualification support possibility;
Free bike and car parking for all employees.

HOW CAN YOU MAKE HISTORY WITH US?

Run E2E analytics of data coming from different sources (Brinqua, Service Now, One GRC etc..)
Propose and lead data driven service excellence continuous improvement actions.
Trigger proactive problem management approach basing on analyzed data
Maintain and adjust existing reports you will be responsible for (refresh, error debugging, adding data and visuals based on requirements).
Develop logical and conceptual data flows that are in support of service requirements and advise appropriate and effective use of data
Supporting the team in IT Service Management activities: data gathering, analysis, and drawing conclusions related to specific systems
Communicate and present technical information to non-technical stakeholders
Coordinate monthly service health check data gathering and communication
Manage IT Service in line with ITIL and ITPF requirements
Cooperate with Business and IT stakeholders (including vendors)