Job Opportunities in Poland
October 12, 2024
Pro Recruit Global
Kraków
OTHER
IT Analyst (1st line technical support)
Our client is looking for French/German speaking IT analysts.
If you're based in Poland and speak fluent French/German
-
Provide hardware/software/network problem diagnosis/resolution via telephone for customer's end users.
Resolve or Route incidents and requests to appropriate teams
Coordinate and manage relationships with vendors and support staff that provide hardware/software/network problem resolution.
Administer and provide User Access and Exit controls.
Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumventions.
Work closely with helpdesk peers in cross-training, development/implementation of operational excellence procedures and fostering teamwork.
Work closely with support staff to obtain technical knowledge and to permanently solve chronic problems.
Perform effectively as a project leader or project team member as required for helpdesk projects and internal assignments.
Willing to participate in on the job and commercial training designed to enhance skills and support capabilities.
Troubleshooting mobile devices (knowledge of Air Watch/Mobile Iron/Blackberry/Good for Enterprise is a plus)
Willing to work in different shifts and national holidays as required by Operations.
Candidates Requirements:
Windows Operating systems
Clients: Windows8, Windows7, Windows 10
Servers: Windows 2008, Windows 2003, Windows 2000
Remote desktop connectivity applications (Team Viewer, Live Meeting, Windows Remote Assistance
Knowledge of Lync and OCS
MS Office Suite: MS-Word, MS-Excel, MS-Power Point, MS-Outlook
Internet browsers (eg Explorer, Chrome, Firefox)
Anti-virus and Firewall software
PC Hardware knowledge
o Desktop
o Laptop
o Peripheral devices (printers, scanners)
Mobile devices and OS (i OS/Android/Windows)
PC Hardware knowledge
Eligibility Criteria
Fluent in respective languauge (B2 level and above)
If you're based in Poland and speak fluent French/German
-
Provide hardware/software/network problem diagnosis/resolution via telephone for customer's end users.
Resolve or Route incidents and requests to appropriate teams
Coordinate and manage relationships with vendors and support staff that provide hardware/software/network problem resolution.
Administer and provide User Access and Exit controls.
Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumventions.
Work closely with helpdesk peers in cross-training, development/implementation of operational excellence procedures and fostering teamwork.
Work closely with support staff to obtain technical knowledge and to permanently solve chronic problems.
Perform effectively as a project leader or project team member as required for helpdesk projects and internal assignments.
Willing to participate in on the job and commercial training designed to enhance skills and support capabilities.
Troubleshooting mobile devices (knowledge of Air Watch/Mobile Iron/Blackberry/Good for Enterprise is a plus)
Willing to work in different shifts and national holidays as required by Operations.
Candidates Requirements:
Windows Operating systems
Clients: Windows8, Windows7, Windows 10
Servers: Windows 2008, Windows 2003, Windows 2000
Remote desktop connectivity applications (Team Viewer, Live Meeting, Windows Remote Assistance
Knowledge of Lync and OCS
MS Office Suite: MS-Word, MS-Excel, MS-Power Point, MS-Outlook
Internet browsers (eg Explorer, Chrome, Firefox)
Anti-virus and Firewall software
PC Hardware knowledge
o Desktop
o Laptop
o Peripheral devices (printers, scanners)
Mobile devices and OS (i OS/Android/Windows)
PC Hardware knowledge
Eligibility Criteria
Fluent in respective languauge (B2 level and above)
Latest Job Opportunities
October 18, 2024
IPRACUJZDALNIE.PL
Kasjer Sprzedawca Tarnowskie Góry
Tarnowskie Góry
OTHER
View DetailsOctober 18, 2024
Sieć Badawcza Łukasiewicz - Instytut Przemysłu Organicznego
Specjalista Techniczny
Zabrze
OTHER
View DetailsOctober 18, 2024
Bioeko Grupa TAURON sp. z o.o.
Operator Urządzeń Produkcyjnych
Jaworzno
OTHER
View DetailsSimilar Jobs
October 11, 2024
Publicis Re:Sources Global
Specjalista ds. należności z językiem niemieckim / Collections Analyst with German
Lublin
OTHER
View Details
October 17, 2024
Buro Happold
(Senior) Sustainability Consultant – Microclimate analyst
Warszawa
View Details