HR Advice & Guidance Lead (Poland , Germany, Sweden)

September 18, 2024

AstraZeneca

Warszawa

OTHER

HR Advice & Guidance Lead (Poland , Germany, Sweden)
Location: Warsaw - hybrid work

Reporting to EMEA Advice & Guidance Director, leading Advice & Guidance team (both off-shore and in-country) for several markets to deliver exceptional support to Line Managers & Employees on a wide range of people activities. Responsible for providing best in class service being the first point of contact and gate for the HR related queries. Will manage the day-to-day operations within the area and be responsible for implementing policies and ensuring compliance. Is likely to have professional Human Resources qualification. Lead a team of people services advisors. Provide guidance to more junior staff.

Typical Accountabilities:

Manages people services Advisory & support delivery in a geographic or equivalent area, delivering HR programmes and plans that support the organisation’s objectives and incorporate the mid to long term business and GBS / HR strategic priorities
Oversees others to deliver core HR processes, including HRBP support, reward, performance management and recruitment, partnering with shared service / skill centres where appropriate
Play a key connecting role in service delivery between GBS PS Towers (Advice & Guidance, Workforce Data Services, Talent Acquisition Operations, and Global Payroll & Time)
Drives automation and simplification of processes
Workstream Lead for GBS People Services across multiple global projects, managing key stakeholders and driving delivery
Accountable for service performance and mitigate issues (within the Tower)
Collaborate closely with HR colleagues globally to share best practice, drive ideas forward and ensure consistent of service
Day to day operational running of the My HR team to ensure optimal use of resource
Ensures delivery of HR support to the business through phone, email and live chat, acting as a point of escalation for more complex queries or challenging customers
Co-ordinates the day-to-day operations of the My HR Advisory Team to ensure the organization's current and future needs are met efficiently and reliably
Evaluates the SLA, C-SAT and other quality data to make sure we deliver according to set targets
Provides monthly reporting data for Governance dashboard purposes
Interacts with local stakeholders from different countries to assure right level of service is delivered from the team and customers have the right level of expectations
Ensures team members are highly motivated and identify training needs to enable the right level of competence
Drive GBS People Services Team to prioritise content and performance of Ask AZ Portal, increasing self-service and increasing case deflection
Identify opportunities the My HR Advisory Team can improve the employee and manager experience around ‘Moments that Matter.’
Works with management to understand business priorities and tailor HR support to local requirements
Mentors more junior staff and identified talent for development

Education, Qualifications, Skills and Experience:
Essential:

Experience/comfort in working with and managing senior stakeholders across the business
Fluent English
Rigorous and analytical thinking
Experience with Workday, Service Now, Power BI, and emerging HR digital/automation tools
Independent and collaborate worker
Developed commercial and analytical skills
Professional HR qualification

Desirable: