Environments Support Engineer

September 12, 2024

EPAM Systems

Gdańsk

OTHER

Join our dynamic team to provide top-tier support for Firebase products and solutions, focusing on backend services and SDKs. This role involves technical assistance, code troubleshooting, and developer support as part of a global 24x7 support project organized in flexible shifts. Collaborate closely with engineers and product managers to analyze and improve products, ensuring customer success.

We are looking for an Environments Support Engineer with JS knowledge, who will work on our project to grow. The positions are related to support, but from a development perspective, this means that we will be working with issues that other developers around the world are facing.

RESPONSIBILITIES

Troubleshoot external users / developer code in order to provide effective solutions
Provide technical and developer support to customers using Firebase products, solutions and APIs (Baa S products)
Identify and document product bugs and feature requests and work with internal support teams as well as customers to implement effective solutions
Collaborate with internal support teams to enhance cloud products
Assist and guide users through public forums (third-party and Google-owned)

REQUIREMENTS

Ability to read and understand code, along as write code samples to reproduce customer issues
Strong knowledge of Linux and Support.Application tools
Knowledge in at least one of the following languages, at least basic: Java Script (Swift, Kotlin, Objective-C, Java, Python, PHP, C or Go nice to have)
Able to execute command line instructions in Unix based systems
Minimal databases experience
Experience with API development as well as creating REST and JSON APIs
Experience with systems that involves authentication and control access implementations
Strong troubleshooting skills including the ability to read and understand logs and stack traces
Strong analytical skills related to metrics and behavior
Ability to research using internal knowledge bases and public-facing documentation (Google Developers, Stack Overflow, Github, etc.)
Experience with non-relational databases and configuring custom domains
A strong sense of business ownership and customer focus
Fluent English communication skills at a B2+ level

NICE TO HAVE

Familiarity with the Firebase Development Suite
Understanding of parallel/distributed computing (No SQL, Map Reduce, etc.)
Networking experience is a plus
Familiarity with Machine Learning concepts
Experience in developing Delta Functions
Ability to create and present reports based on analysis to stakeholders
Ownership of client products to better represent stakeholders

WE OFFER

We gather like-minded people

Engineering community of industry professionals
Friendly team and enjoyable working environment
Flexible schedule and opportunity to work remotely within Poland
Chance to work abroad for up to 60 days annually
Relocation within our 50+ offices

We provide growth opportunities

Outstanding career roadmap
Leadership development, career advising, soft skills, and well-being programs
Certification (GCP, Azure, AWS)
Unlimited access to Linked In Learning, Get Abstract, O’Reilly, Cloud Guru
Language classes in English and Polish for foreigners

We cover it all

Stable income (Employment Contract or B2B)
Participation in the Employee Stock Purchase Plan
Benefits package (health insurance, multisport, shopping vouchers)
Strategically located offices featuring entertainment and relaxation zones, table tennis and football, free snacks, fantastic coffee, and more
Referral bonuses
Corporate, social and well-being events

Please, note

The set of bonuses might vary based on the role you apply for – specifics will be discussed with our recruiter during the general interview
We will reach out to selected candidates exclusively