Job Opportunities in Panama
August 6, 2024
PX Inc.
Panamá
OTHER
End User Support Specialist
As an End User Support Specialist, you’ll provide technical support and ensure smooth operation of Microsoft-based systems and software. You’ll assist users across the organization, troubleshoot issues, and maintain systems. This role reports to the Director of Infrastructure.
Key Responsibilities:
Technical Support:
Qualifications:
Key Responsibilities:
Technical Support:
- Provide first and second-level support for Microsoft systems (Windows, Office 365, Azure) and some Macbook support.
- Troubleshoot hardware/software issues for desktops, laptops, printers, and mobile devices.
- Assist with password resets and access permissions.
- Onboard/offboard users and manage accounts in Entra ID, Okta, and Office 365.
- Deploy and configure Windows updates and patches.
- Maintain IT asset inventory and ensure compliance with licenses.
- Educate users on Microsoft applications.
- Create documentation and conduct training sessions.
- Log and track issues in JIRA, escalating when necessary.
- Ensure all issues are resolved and documented.
- Perform regular system checks and enforce IT security policies.
Qualifications:
- Computer Science or Technology Major.
- Fluent English is a must (written and verbal).
-
2+ years of experience in an IT support role in a Microsoft-centric environment.
- Proficiency with Windows operating systems, Office 365, Sharepoint and Azure.
- Strong knowledge of managing Office 365, Entra ID, and Exchange Online.
- Preferably also Okta and Jira knowledge.
Latest Job Opportunities
November 10, 2024
Cervecería Nacional
BDR I - Ejecutivo de Ventas (Temporal 3 meses) - La Chorrera
Panamá
OTHER
View DetailsSimilar Jobs
October 11, 2024
World Business Lenders, LLC
Support Services Supervisor - Panama City, Panama
Panamá
OTHER
View Details
November 8, 2024
United Nations
Program Management support to the Making Cities Resilient 2030 (MCR2030) initiative in the Americas and the Caribbean
Panamá
View Details