August 6, 2024

PX Inc.

Panamá

OTHER

End User Support Specialist

As an End User Support Specialist, you’ll provide technical support and ensure smooth operation of Microsoft-based systems and software. You’ll assist users across the organization, troubleshoot issues, and maintain systems. This role reports to the Director of Infrastructure.

Key Responsibilities:

Technical Support:

Provide first and second-level support for Microsoft systems (Windows, Office 365, Azure) and some Macbook support.
Troubleshoot hardware/software issues for desktops, laptops, printers, and mobile devices.
Assist with password resets and access permissions.

System Administration:

Onboard/offboard users and manage accounts in Entra ID, Okta, and Office 365.
Deploy and configure Windows updates and patches.
Maintain IT asset inventory and ensure compliance with licenses.
Educate users on Microsoft applications.
Create documentation and conduct training sessions.

Incident Management:

Log and track issues in JIRA, escalating when necessary.
Ensure all issues are resolved and documented.

Proactive Maintenance:

Perform regular system checks and enforce IT security policies.

Qualifications:

Computer Science or Technology Major.
Fluent English is a must (written and verbal).
2+ years of experience in an IT support role in a Microsoft-centric environment.
Proficiency with Windows operating systems, Office 365, Sharepoint and Azure.
Strong knowledge of managing Office 365, Entra ID, and Exchange Online.
Preferably also Okta and Jira knowledge.