July 31, 2024

HelpGrid

Panamá

FULL TIME

Customer Service Specialist - Spanish and English Bilingual

Join Us as Our Bilingual Customer Service Champion!
Are you ready to make a difference and bring smiles to our customers' faces? We’re looking for a Customer Service Champion to be the friendly voice of our brand! Your outstanding service will keep our customers coming back for more!
What You’ll Be Doing:

Spread the Positivity: Keep interactions upbeat, kind, and professional—our customers should feel welcomed and valued.
Know Your Products: Become an expert on our offerings to assist customers with any questions they have.
Respond with Speed: When a customer reaches out, be ready to respond quickly and helpfully.
Solve Problems Like a Pro: If something’s amiss, you’ll identify the issue, provide solutions, and ensure the customer leaves happy.
Keep Track of Everything: Maintain records of customer interactions, orders, and any feedback.
Share Your Ideas: Have a suggestion on how we can improve? We’d love to hear it!
Go the Extra Mile: Ensure every customer interaction leaves them smiling.
Team Spirit: Collaborate and step in to help your teammates whenever needed.
Always Aim High: Strive to deliver exceptional service every time.

Please Note: Only candidates who pass both the resume review and assessment will be invited for an interview.
What You Bring:

At least 2 years of call center experience, preferably in customer service.
Bilingual: Must speak Spanish and English fluently.
Friendly and clear communication skills.
Ability to juggle tasks and stay organized.
A warm, welcoming attitude that puts customers at ease.
A proactive mindset with a drive to excel.

What We Offer:

Full-time: Working hours according to the US EST time zone (may vary as operations work on a shift rotation).
Work remotely from anywhere you feel comfortable.
Weekends off are not guaranteed, but we strive to keep things balanced!

Why You’ll Love It Here:

Work from home—your couch can be your office!
Become part of a vibrant, supportive team that feels like family.
Be part of a growing company where your ideas matter.
Competitive salary to reward your hard work.

We’re All About Fairness! We welcome everyone, no matter who you are or where you come from. We believe in creating a workplace where everyone feels safe, respected, and valued.
Job Type: Full-time
Pay: B/.1,199.41 per month
Experience: