Job Opportunities in Panama

Job Title

Job Description

• Manage the Engineer agenda to deliver services to Philips customers
• Schedule the programmed services (Preventive Maintenance, Field Change Orders, New Systems Installation and Knowledge Applications) according to the Customer Service Contracts and New Projects
• Coordinate corrective maintenance between Customers and Field Service Engineers, considering the Training Compliance, Travel Time and Supply Chain timeframes
• New installations of brand new equipment for Hospitals.
• Make long and short-term decisions to deliver service whilst balancing conflicting demands in the area of business obligations and customer demand
• Create a resourcing plan and service order fulfillment schedule to deliver on commitments and have an optimized resource allocation across service engineers and service parts.
• Receive, monitor, develop and dispatch service orders for service engineers and resources
• Act as the single person of contact for exception and escalation of service orders for customers, consumers and service engineers (internal / external) in a professional matter (analysis, registration, communication and timely escalation)
• Create, communicate and confirm customer maintenance plan(s) for preventive maintenance aligned with contract and maintenance requirements
• Forecast, plan, analyze and monitor service execution for workforce utilization and preventive maintenance

• Currently Studying Biomedical engineering or related careers
• Excel - Advanced – required
• Intermediate English (written and spoken) (preferable)
• Strong communication
• Willigness to learn