Job Opportunities in Panama
September 12, 2024
Mindray
CLINICAL APPLICATION SECIALIST
Be part of Mindray as Clinical Applications Specialist for IVD
Mindray is a Chinese multinational manufacturer of medical instruments with headquartered in Shenzhen, Guangdong. The company designs and produces medical equipment and accessories, with presence in more than 190 countries and regions, with a strong commitment with research and development. Our mission is focus on Advance medical technologies to make healthcare more accessible.
With Mindray as Clinical Applications Specialist for IVD your main responsabilities will be:
1. Use clinical insight to locate customer training and application service requirements. Develop and deliver product application training and support to customers with the target of increasing customer usage rate and satisfaction of Mindray product, including installation trainings, customer regular visiting, technical support and so on.
2. Deliver technical trainings for distributor’s application team, and meanwhile providing constructive suggestions for the development of distributor’s application team.
3. Collect and analyze products' application and clinical information to understand and meet customer requirements, share information to HQ to promote the improvement of IVD products.
Customer Management:
1、Perform post-sale demos to the customers to develop product understanding and applications knowledge, provide Installation trainings and advanced trainings. Help customers to understand all the functions of the products and make best use of it.
2、Complete all planned customer visits on time, especially the VIP customers, collecting customer complaints and requirements. Summarize and analyze customer requirements for future product development and upgrade.
3、Help customers and distributors to solve the IVD product issues, response in time. Ensure customers satisfy about our product and application service.
4. Work closely with the sales team to develop and optimize product attributes to achieve maximum customer preference in targeted segments, providing technical support
5.Monitor competitor’s product performance and customer requirements, share business opportunities to sales team
6. Have a close watch of competitor’s application service activities, make sure our application service is equal or better than theirs.
Distributor Management:
1、Explain HQ application service policy and service strategy to distributors.
2、Remind distributors to join CCAC （Channel Clinical Application Certificates）training and get the corresponding application certificates of key analyzer models.
3、Train the distributor’s team for better product demo to end users. Plan and organize local trainings to distributors to enhance their application service ability.
4、Monitor distributors’ application service performance and give suggestions and help to improve it.
5、Provide suggestions for the development of distributor’s application team.
Requirements:
Graduate/Post-Graduate, major in Medical Laboratory Technology or related.
Relevant Professional Category
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2 or more years of clinical application experience in IVD products (CLIA, Biochemistry and Hematology) companies or their distributors, or with clinical laboratory working experience. Be familiar with IVD products detection principles, testing process and application service activities.
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Experienced in delivering application trainings of IVD products to distributors or end-users.
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Experienced in on-site technical support, such as troubleshooting，performance verification. With customer management and distributor management experience is preferred.
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Good in both written and spoken English
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Familiar with Computer and Office Software ( Word, Excel and PPT)
We regret to inform you that this job opportunity is no longer available
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