November 7, 2024

SoftwareOne

Panamá

OTHER

Account Manager

Job Function: Sales The role:

We strive to develop a culture and workplace that empowers our employees to be authentic, best versions of themselves. This is the basis of our diversity, equity, inclusion, and belonging initiatives.

We are thrilled to announce an opportunity to join our team as:

Account Manager Farmer

Full-time | Panama | Hybrid model
An Account Manager at Software One is responsible for cultivating and nurturing deep client relationships while delivering the best of our software solutions. Taking ownership of revenue, profit/loss, and growth objectives for existing client accounts, focusing on renewals, cross-selling, and upselling opportunities. Collaboration with Operations Managers and Customer Success Managers (CSMs) will be crucial to ensure detailed solution delivery. Demonstrating the diverse resources within Software One to address client queries promptly and effectively, ultimately driving client satisfaction and business growth.

The role:
Develop Deep Client Relationships

Develop and maintain strong, long-lasting relationships with clients, understanding their needs, challenges, and objectives.
Act as the primary point of contact for client inquiries, issues, and feedback.

Drive Revenue Growth

Own revenue, profit/loss, and growth objectives for assigned client accounts. See opportunities for upselling, cross-selling, and contract renewals, maximimprovingvalue of Software One's offerings to clients.

Collaborate Across Teams

Work closely with Operations Managers and CSMs to ensure timely and successful delivery of solutions to clients.
Coordinate with internal teams to address client needs and resolve issues efficiently.

Solution Delivery Oversight

Supervise the progress of solution delivery, ensuring that client expectations are met or exceeded.
Proactively identify and address any roadblocks or challenges that may arise during implementation.

Resource Allocation

Use Software One's resources optimally to address client queries.
Engage with technical guides, consultants, and other relevant teams as needed to support client requirements.

Opportunity Identification

Continuously assess client accounts for opportunities to expand and enhance Software One's presence.
Proactively identify areas for improvement and propose innovative solutions to meet evolving client needs.
Knowledge of the local market and active customer portfolio.
Experience driving new business in accounts at the C-suite level or equivalent

Performance Tracking and Reporting

Supervise key performance metrics related to revenue, client satisfaction, and account growth.
Prepare regular reports and updates for internal customers, highlighting achievements, challenges, and action plans.

What we need to see from you:

Career related to technology with a history of proven ability in the role of Account Manager or Business Developer in technological solutions.
Knowledge of technological solutions and project management.
Planning, execution and supervision of technology implementation projects, including technology management software, data analysis platforms, and cybersecurity, among others.
Ability to understand the client's technical and business needs and translate them into viable solutions using available technology.
Build Relationship Nurturing Skills.
In-depth understanding of the industry and market landscape relevant to the organization's products or services.
Extensive knowledge of the sales cycle and delivery process within the organization.
Proven dedication to delivering outstanding customer service and exceeding client expectations, with clear awareness of the customer's business strategy and planned business outcomes.
Develops and maintains strategic account plans to improve value-driven relationships with customers. Maps out the process of closing multiple deals to retaining and growing the relationship as well as matching the SWO strategy to the customer's own business strategy.

Soft Skills:

Excellent verbal communication skills with the ability to articulate ideas, negotiate terms, and influence customers effectively.
Determined / motivated and initiative take.
Teammate, continuous learner and instigator of innovative practices.

Desirable skills:

English level B1 in speaking, writing and listening.
Basic Project Management
Knowledge of solutions from the main Hyperscalers
Microsoft, AWS, GCP Certifications
Strategic Account Planning

DISCLAIMER

Why Software One?:

Success at Software One is not defined by what you do for yourself, but by what you deliver for our customers, the business and for the employees around you. Software One employees are energized, agile and are laser passionate about delivering extraordinary Customer Satisfaction and results. Our leaders motivate and inspire their teams and provide a working environment that delivers incredible levels of Employee Satisfaction. We are Humble. Our leaders operate with a high level of Discipline but can work at Speed handle change in a global economy. We are a leading global provider of end-to-end software and cloud technology solutions, headquartered in Switzerland. Our 8,700 employees support our approximately 65,000 customers in their digital transformation.

Accommodations:

Software One welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at reasonable.accommodations@softwareone.com.
Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.

At Software One, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.