Job Opportunities in Pakistan

Job Description:
ONLY FEMALE CANDIDATES REQUIRED
We are seeking a proactive and skilled female supervisor to join our team. The ideal candidate will have strong communication skills, be an excellent listener, and have proficiency in English. The supervisor will play a critical role in monitoring and supporting our customer support officers, ensuring a smooth process of converting inquiries into long-term clients.
Key Responsibilities:

• Supervise and guide customer support officers in managing inquiries and leads effectively.
• Ensure that the team meets targets for client conversion by providing support, guidance, and coaching.
• Engage in negotiation and settlement processes with clients regarding students’ and parents’ requirements.
• Address and resolve client issues, complaints, and special requests in a timely and professional manner.
• Monitor daily performance, track goals, and ensure that support officers are delivering excellent customer service.
• Maintain detailed records of all interactions with clients to improve the quality of service.
• Provide performance feedback to support officers, fostering a collaborative and motivating environment.

Requirements:

• Female candidate required.
• Excellent communication and interpersonal skills, both in English and the local language.
• Strong leadership qualities with the ability to coach and mentor a team.
• Proactive problem-solver and a good listener.
• Ability to negotiate and settle client requirements.
• Previous supervisory experience in a customer service or educational setting is a plus.
• Timings 11am to 8pm

What We Offer:

• Competitive salary package.
• Opportunity to grow within the company.
• Positive and collaborative work environment.

If you're a proactive leader who is passionate about delivering excellent customer service and driving results, we’d love to hear from you!
Job Type: Full-time
Pay: Rs30,000.00 - Rs35,000.00 per month
Application Question(s):

• Current or Last Qualification?
• Your Residential Area and City?
• How is your English Speaking Skills?