Job Opportunities in Pakistan

Strategist Io T is a comprehensive Digital Marketing , Big Data information service provider based in Lahore. We specialize in Digital Marketing, Big data collection, mining, application, and service in the field of international trade and B2C products (both local and global outreach). Our goal is to promote services through industry and business consultation, offering a total solution for local and overseas marketing in different categories.
THIS POSITON IS WITH IMMEDIATE HIRING IN MAX 2-3 DAYS
CANDIDATES LIVING IN OR NEAR BY DHA LAHORE WILL BE PREFFERED, OUR OFFICE IS IN DHA PHASE 4.
IT'S ONSITE JOB. NO WORK FROM HOME.
Objectives of this role

• Handle a large volume of inbound and outbound calls in a timely manner
• Follow communication scripts and use knowledge of the company’s products and services to go off-script when necessary
• Identify customer needs, research issues, resolve complaints, and provide solutions
• Maintain ownership of calls throughout the lifecycle of a caller’s request, including follow-ups with escalation team
• Recommend improvements for systems and processes to boost organizational efficiency

Responsibilities

• Memorize scripts for products and services, and refer to them during calls
• Build positive relationships by going above and beyond with customer service, ensuring that all Sales questions/ queries , cancellations, and confirmations are handled appropriately
• Identify opportunities for driving sales and revenue of the company’s existing product suite, and seize opportunities to upsell when appropriate
• Meet daily qualitative and quantitative targets for yourself and your team, and achieve all objectives for service, productivity, and quality
• Create and maintain record of daily problems and remedial actions taken, using call-center database
• Leverage data and insights gathered by the call center to recommend and influence process improvements

Required skills and qualifications

• A level or bachelors degree is a must
• 3-4 years experience working in a call center or customer-support role
• Strong active-listening and verbal-communication skills
• Proficiency in problem-solving
• Ability to multitask and manage time effectively

Preferred skills and qualifications

• Expertise in conflict resolution
• Experience in customer sales
• Go getter for daily sales conversion target

Job Type: Full-time
Pay: From Rs 45,000 - 55,000.00 per month
Application Deadline: 18/09/2024
Job Type: Full-time
Pay: Rs45,000.00 - Rs55,000.00 per month
Application Deadline: 18/09/2024
Job Type: Full-time
Pay: Rs45,000.00 - Rs55,000.00 per month
Application Deadline: 19/09/2024