October 15, 2024

Sime Darby Motors

Dunedin

OTHER

Customer Service Representative

Job Details

Reference #

54711

Location(s)

Dunedin

Expertise

Commercial/Trucks

Job level(s)

Experienced

Work type(s)

Permanent

More details (document)
240111 - TWL Customer Services Representative - JD.pdf

The Role
As a Customer Service - Parts Interpreter with TWL, you will be the first point of contact for our customers who are seeking advice on genuine aftermarket parts. Based in Dunedin, your focus will be to ensure you understand their needs and deliver the right parts in a timely manner, while keeping them updated on any changes. You will nurture existing customer relationships and seek opportunities for growth through value-added sales.
About You

Have a mechanical aptitude - you could be a mechanic wanting off the tools or an automotive enthusiast with parts knowledge
Be Health & Safety focused
Be able to build and maintain strong relationships
Have an inquisitive mind, paired with exceptional communication skills
Be technology savvy to handle invoicing and parts sourcing

This is a role where teamwork is crucial to achieve desired outcomes, and we are looking for someone who is approachable, resourceful, with amazing time management.
What's in it for you?
We offer a wide range of employee benefits and purchasing privileges. In addition to a solid package of standard benefits that include study assistance, community service leave, and apprenticeship programmes, Sime Darby offers a unique Privileges programme. Our employees have access to discounted shopping, fuel, free eye tests, tax and legal advice, health, travel, insurance and much more.
Your new company
TWL specialises in heavy to light trailer parts and equipment, as well as ancillary equipment for heavy trucks and light commercial vehicles. With over 50 years' experience in the industry and a nationwide network, our aim is to keep our customers moving today and for the road ahead!
TWL is part of Sime Darby Motors NZ - the only group in the country to support the New Zealand transport industry value chain from end-to-end. Our commercial portfolio includes premium truck and materials handling brands, plus a country-wide aftersales service and parts network. We are supported by a thriving global group, Sime Darby Berhad, with over 20,000 employees operating across 19 countries.
Please note: The successful candidate must be able to pass a compulsory pre-employment medical, drugs and alcohol assessment. We also conduct reference and right to work checks.
For further information please check out our website www.twlnz.co.nz and www.simedarby.co.nz or email pauline.prince@simedarby.co.nz