October 25, 2024

Suncorp Group

Auckland City

OTHER & FULL TIME

Customer Service Consultant

Are you ready to Chase the Sun by pursuing a career with Suncorp New Zealand? As part of one of Australia’s and New Zealand’s leading financial services groups, you’ll help us live our purpose every day – to build futures and protect what matters – for our customers, our communities and each other. And you’ll be supported to grow your own future further too, backed by a culture of continuous improvement, empowerment, and flexibility.
Suncorp New Zealand strives to protect the wellbeing of Kiwis and to ensure that we are there for the moments that matter. Our purpose is building futures and protecting what matters. It is what drives us and gives meaning to every action we take.
We have two full-time permanent opportunities arise to join our Customer Service (Life) team as a Customer Service Consultant. This role you will be empowered to provide solutions that ensure an outstanding service experience.
The purpose of the role is to service customers by seeking to understand and fulfil their needs, providing brilliant customer experiences, and leveraging every opportunity to promote our products and services.

Your key responsibilities will include:

Provide an exceptional level of service to all customers ensuring customer needs and expectations are understood, anticipated and fulfilled
Maximise call resolution by fully utilising product & process knowledge to complete agreed actions on and after the call.
Accurately record the details of all customer interactions to optimise their experience and minimise rework and errors.
Proactively apply call control and service techniques to manage complex calls and turn around customers who indicate they are dissatisfied, and use sounds skill and judgment to manage objections and provide resolution pathways

What you will need to succeed:

Customer Service experience
Contact Centre experience
Experience in managing complex customer interactions such objection call handling (desired)
Insurance and product knowledge (desired)

What we also offer:

Free life, salary continuance and trauma insurance cover
Discounted insurance through Vero & Asteron Life
Flexible working environment and arrangements; genuine focus on work-life balance
Numerous discounts with our corporate partners (retail & shopping / travel & holiday / health & wellbeing)
We offer support and various programs for our people: Employee Assistance Program (EAP), $250 annually towards Health & Wellbeing, Study Support, Employee Referral Program ($1,000), Years of Service Recognition, etc.

If this opportunity sounds like you, apply now!

Advertised: 25 Oct 2024 New Zealand Daylight Time
Applications close: 08 Nov 2024 New Zealand Daylight Time