October 10, 2024

MTF Finance

Dunedin

Collections Specialist

MTF Finance has been 100% New Zealand owned and operated since 1970. We provide innovative finance solutions to New Zealanders through our nationwide network of franchise offices, vehicle dealers and business partners. We’ve grown to be one of New Zealand’s iconic household-name brands, with business assets of more than $1B.
Our mission is to help New Zealanders get ahead by making lending about people again. We’re launching new products and partnerships while staying true to our core; that we’re people helping people, powered by a world-class funding system.
Incredibly high standards drive us to give our customers the best service in the finance industry, so it’s no surprise that our NPS scores and review ratings are amongst the best in the industry worldwide.

Motor Trade Finance Limited is listed on the NZDX.

About the role:
The Collections Specialist role is pivotal in safeguarding MTF against credit risk and financial losses. Through executing effective collections, recovery, and default management strategies, this role minimises our exposure to risk and supports our network of originators to achieve the same goal. Through exceptional service and assistance to our customers, originators and key stakeholders, the Collections Specialist enhances MTF's overall credit risk management strategy, ensuring a robust and resilient financial framework. This role champions and proactively identifies opportunities to improve ways of working that lead to greater efficiency, accuracy and better outcomes for our stakeholders and the business.
Just some of the things you’re responsible for:

Maintain oversight of contracts in arrears, undertaking relevant actions in accordance with the arrears timeline, legal requirements, and MTF’s risk appetite and policy settings
Initiate outbound contact with customers using phone, SMS and email, to negotiate and make arrangements for repayment or default remedies
Promptly respond to all inbound enquiries related to customer loans where financial or non-financial default is imminent, or has already occurred with appropriate escalation to management as required
Generation of documentation and account communications in alignment with intended customer outcomes, SLA’s, and MTF’s policies and procedures.
Develop a reputation as a credible arrears specialist through up-to-date knowledge of industry trends, regulatory changes, and innovative recovery strategies and practices;
Providing sound advice and excellent support to business owners to help them to do the right thing.
Proactively identify opportunities and efficiencies that enhance our collections function through technology and better ways of working.
Work closely with senior colleagues to resolve escalated cases, providing comprehensive case histories and recommendations
Maintain accurate records and provide regular reporting to management on arrears insights, trends, and costs

You’ll need to have:

Proven success managing professional relationships with customers.
Demonstrate empathy whilst remaining committed and persistent in the pursuit of recovering debt.
Tenacious and resilient, remaining calm when challenged.
Sound problem solving capabilities, with the ability to investigate and identify anomalies or issues
Exceptional organisations skills and ability to meet deadlines
Detail focused with high level of accuracy
Effective written and oral communication
High level of technical competency, proficient with Office 365, Microsoft Excel, Word, and Outlook with an ability to adapt to new systems and technologies.
The ability to interpret legislation and policy guidelines, with sound knowledge of the CCCFA and Repossession Act.
Able to work collaboratively with customers and stakeholders, and within a team